Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leah Carbonneau

Peterborough,NH

Summary

Dynamic RN Case Manager with extensive experience at Eisenhower Health, excelling in chronic disease management and care coordination. Proven track record of reducing hospital readmissions through effective patient education and advocacy. Strong clinical judgment and compassionate communication skills enhance patient outcomes and satisfaction in complex healthcare environments.

Qualified RN case manager with strong background in RN case management. Demonstrated ability to coordinate patient care plans and collaborate with healthcare teams to ensure optimal outcomes. Proven skills in patient advocacy and resource management.

Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.

Experienced with patient care coordination and case management. Utilizes communication and organizational skills to ensure comprehensive care plans. Track record of patient advocacy and efficient resource utilization.

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.

I have been on permanent disability and out of work since 2020. I realize I feel better when I am helping people, rather than just myself. I feel ready to go back to work again and motivated to use my case management skills in a new position. I do have chronic pain, but feel I am able to still use my skills to help people.

Overview

17
17
years of professional experience

Work History

RN Case Manager Acute Care

Eisenhower Health
10.2013 - 08.2020

Managed a caseload of approximately 25-30 patient's on weekdays, and up to 100 patient's on weekends.

  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
  • Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
  • Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
  • Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
  • Negotiated with healthcare providers to ensure services were provided at best possible cost without compromising on quality.
  • Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Advocated for patients with insurance companies, securing coverage for necessary treatments and medications.
  • Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
  • Conducted comprehensive assessments of patient needs to inform effective care planning.
  • Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

RN Staff Nurse on Med-surg-oncology Floor

Eisenhower Health
12.2011 - 04.2013
  • Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
  • Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
  • Provided compassionate and empathetic support to patients and their families during difficult situations.
  • Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
  • Educated patients on disease prevention and management, promoting healthier lifestyles.
  • Assisted physicians during medical procedures, ensuring accurate delivery of care as prescribed by the healthcare provider.
  • Managed complex wound care cases using advanced skills in assessment, dressing application, and infection control measures.
  • Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
  • Evaluated the effectiveness of nursing interventions, revising care plans as needed to ensure optimal patient outcomes and satisfaction.
  • Reduced medication errors through meticulous administration and documentation of medications.
  • Collaborated with interdisciplinary team members to develop comprehensive patient care plans, improving patient outcomes.
  • Devised customized interventions addressing physical, emotional, social, spiritual aspects of each patient''s well-being while adhering to professional ethics guidelines.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Developed and implemented individualized patient care plans for optimal outcomes.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
  • Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Recorded details regarding therapies to keep patient charts updated.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Managed patients recovering from medical or surgical procedures.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Administered chemotherapy and was certified in chemo administration and proper disposal methods.


RN Hospice Case Manager

Odyssey Hospice - a Gentiva
01.2009 - 11.2011
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Maintained compliance with all relevant regulations and accreditation standards by staying up-to-date on industry trends and policy changes.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Conducted in-service trainings for hospice team members on topics such as cultural sensitivity or effective communication techniques, promoting continuous professional development.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Managed caseloads efficiently by prioritizing tasks according to urgency and complexity, ensuring all patients received appropriate attention.
  • Served as an advocate for patients'' rights and preferences throughout the end-of-life care process, promoting dignity and autonomy.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Fostered strong relationships with community agencies to provide additional support services to hospice patients and their caregivers.
  • Supported bereaved family members through follow-up visits or phone calls after a patient''s passing, offering grief resources as needed.
  • Educated patients and families on disease progression and available resources, fostering a sense of empowerment and informed decisionmaking.
  • Conducted thorough assessments of new hospice referrals to determine eligibility for services, facilitating efficient patient admission processes.
  • Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
  • Implemented creative pain management strategies tailored to individual patient needs, alleviating discomfort while minimizing side effects from medications.
  • Evaluated the effectiveness of current patient care plans through regular reviews, identifying areas for improvement and adjusting interventions accordingly.
  • Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
  • Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
  • Streamlined communication among healthcare providers, ensuring timely implementation of treatment modifications for better symptom management.
  • Enhanced team efficiency through consistent documentation practices that ensured accurate record-keeping for clinical review meetings.
  • Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
  • Coordinated seamless transitions between different levels of care by collaborating with hospital staff, nursing home personnel, or private caregivers as needed.
  • Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Conducted in-home visits to provide supportive services.
  • Assessed risk factors of patients and made referrals for further services.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Facilitated support groups for patients and families dealing with chronic illnesses.
  • Had a caseload of about 20 patients to manage at a time.
  • Became certified in Hospice and Palliative Care.


Chemotherapy Infusion Nurse

Desert Hematology and Oncology, Davood Vafai
10.2005 - 03.2009
  • Enhanced patient care by administering chemotherapy treatments accurately and safely.
  • Developed strong relationships with patients and their families to provide personalized support throughout their cancer journey.
  • Promoted evidence-based practice through participation in ongoing professional development opportunities related to oncology nursing care.
  • Collaborated with the interdisciplinary team to develop individualized care plans for each patient.
  • Provided emotional support for patients undergoing cancer treatment, fostering a positive environment.
  • Coordinated timely referrals to appropriate specialists for further evaluation or intervention when necessary.
  • Contributed to higher patient satisfaction scores through empathetic and supportive nursing practices.
  • Assisted in updating departmental policies and procedures related to chemotherapy administration based on current research findings.
  • Served as a mentor to new chemotherapy RNs, sharing expertise on best practices for safe and effective treatment delivery.
  • Participated in quality improvement initiatives aimed at enhancing overall efficiency within the oncology unit.
  • Streamlined communication among healthcare providers by serving as a liaison between oncologists, nurses, and other specialists involved in patient care.
  • Educated patients and families on chemotherapy processes, alleviating anxiety and promoting informed decisionmaking.
  • Continuously assessed patients'' physical status during treatment sessions, intervening promptly in cases of adverse reactions or complications.
  • Improved patient outcomes by closely monitoring side effects and adjusting treatment plans accordingly.
  • Managed complex cases involving multiple medications, ensuring proper dosing schedules were followed consistently.
  • Facilitated efficient workflows within the oncology department by organizing resources and coordinating staff assignments.
  • Maintained compliance with safety protocols when handling hazardous materials associated with chemotherapy administration.
  • Advocated for patients'' needs during interdisciplinary meetings, ensuring comprehensive care plans were developed and implemented effectively.
  • Reduced medication errors by maintaining meticulous records of administered treatments and patient responses.
  • Assessed patients during course of treatment to identify concerning reactions.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Recorded details regarding therapies to keep patient charts updated.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Chemo certification.
  • Recognized potential adverse reactions during infusions and intervened swiftly, mitigating potential negative outcomes for patients.
  • Advocated for adequate pain management strategies during infusions, leading to increased patient satisfaction scores regarding comfort levels during treatments.
  • We mixed our own chemotherapy.
  • Developed trusting relationships with patients over the course of their treatment journey, providing emotional support throughout the process.
  • Educated patients and their families on chemotherapy medications, side effects, and self-care strategies for better understanding and adherence to treatment plans.
  • Demonstrated strong critical thinking skills in managing complex cases involving multiple comorbidities and varying degrees of symptom severity.
  • Ensured a safe environment for patients by adhering to infection control procedures and proper handling of hazardous materials.
  • Managed daily clinic workflow by prioritizing tasks and working collaboratively with team members, resulting in a well-organized and efficient patient care environment.
  • Participated in ongoing education opportunities to stay up-to-date on best practices in oncology nursing and chemotherapy administration.
  • Enhanced patient comfort during infusions through skilled IV placement and supportive care.

Chemotherapy Infusion Nurse

Cancer and Blood Institute
03.2005 - 10.2005
  • Recognized potential adverse reactions during infusions and intervened swiftly, mitigating potential negative outcomes for patients.
  • Advocated for adequate pain management strategies during infusions, leading to increased patient satisfaction scores regarding comfort levels during treatments.
  • Contributed to the development of practice guidelines and policy updates by providing valuable input from a frontline nursing perspective.
  • Coordinated with pharmacists to ensure accurate medication orders and timely delivery, minimizing wait times for patients.
  • Developed trusting relationships with patients over the course of their treatment journey, providing emotional support throughout the process.
  • Educated patients and their families on chemotherapy medications, side effects, and self-care strategies for better understanding and adherence to treatment plans.
  • Demonstrated strong critical thinking skills in managing complex cases involving multiple comorbidities and varying degrees of symptom severity.
  • Ensured a safe environment for patients by adhering to infection control procedures and proper handling of hazardous materials.
  • Managed daily clinic workflow by prioritizing tasks and working collaboratively with team members, resulting in a well-organized and efficient patient care environment.
  • Participated in ongoing education opportunities to stay up-to-date on best practices in oncology nursing and chemotherapy administration.
  • Enhanced patient comfort during infusions through skilled IV placement and supportive care.
  • Assessed patient needs prior to infusions, allowing for appropriate interventions when necessary.
  • Reduced infusion complications by closely monitoring patients throughout treatment sessions and promptly addressing any concerns or issues.
  • Optimized clinic efficiency through timely preparation of chemotherapy drugs according to established protocols.
  • Supported colleagues during high census periods by offering assistance with patient care tasks as needed.
  • Contributed to positive treatment experiences for patients by providing compassionate care in a professional manner.
  • Maintained accurate documentation of medication administration, vital signs, and infusion reactions, contributing to quality patient care.
  • Facilitated smooth transitions between healthcare providers by communicating pertinent information about patients'' conditions and treatment progress clearly and concisely.
  • Improved patient outcomes by effectively administering chemotherapy treatments and monitoring for side effects.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Managed patients recovering from medical or surgical procedures.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Oncology RN on Med-surg- Oncology Floor

Hoag Hospital Newport Beach
01.2004 - 12.2004
  • Developed strong rapport with patients by attentively listening to their concerns and addressing them promptly.
  • Participated in ongoing professional development opportunities to stay current with best practices in oncology nursing.
  • Collaborated with interdisciplinary team to develop comprehensive care plans for oncology patients.
  • Contributed to quality improvement initiatives within the oncology unit, enhancing patient care processes and outcomes.
  • Counseled patients on available resources and support services, empowering them to make informed decisions about their care.
  • Provided emotional support to patients and their families throughout the cancer journey, improving overall mental wellbeing.
  • Implemented evidence-based practice changes within the oncology unit as part of continuous quality improvement efforts.
  • Enhanced patient satisfaction through thorough education on treatment options, side effects, and expected results.
  • Managed symptoms effectively by creating individualized symptom management plans for each patient.
  • Improved patient outcomes by consistently providing compassionate and evidence-based oncology care.
  • Administered chemotherapy treatments safely and accurately, maintaining a high level of patient safety.
  • Monitored patients closely during treatments, promptly addressing any adverse reactions or complications.
  • Leveraged excellent time management skills to balance complex caseloads while maintaining high-quality care standards.
  • Maintained accurate documentation of patient assessments, interventions, and outcomes in electronic health records system.
  • Ensured proper maintenance of infusion equipment according to established protocols, minimizing infection risks.
  • Assisted physicians during diagnostic procedures such as biopsies and lumbar punctures, ensuring optimal patient comfort.
  • This was my first nursing job.

Education

Bachelor of Science - Nursing

Grantham University
Lenexa, KS
07-2017

Associate of Science - Nursing

Saddleback College School of Nursing
Mission Viejo, CA
12-2003

Skills

  • Chronic disease management
  • Discharge planning
  • HIPAA compliance
  • Multidisciplinary approach
  • Care coordination
  • Home care management
  • Utilization review
  • Case evaluation
  • Clinical assessment
  • Community resources
  • Medication management
  • Quality improvement
  • Healthcare regulations
  • Palliative care
  • Cultural history
  • Case management
  • Critical thinking
  • Compassionate and caring
  • Interdisciplinary collaboration
  • Wound care
  • Strong clinical judgment
  • Documentation
  • Patient and family advocacy
  • Accurate documentation
  • Decision-making
  • Patient care assessment
  • Direct patient care
  • Microsoft office
  • Attention to detail
  • CPR/AED
  • Preventive healthcare
  • ICD-10
  • Diet and nutrition
  • Blood draw and sample collection
  • Preventive health
  • EMR / EHR
  • Delegation and motivation
  • Infection control
  • Clear patient communication
  • Home care
  • Vitals monitoring
  • Routine examinations
  • Needs assessment
  • Treatment plan modification
  • Patient condition monitoring
  • Medication and IV administration
  • Nursing performance assessment
  • Community program referrals
  • Patient care oversight
  • Medication administration
  • Treatment recommendations
  • Medical supply management
  • Specialized healthcare referrals
  • Collecting vitals
  • Diabetes management
  • Patient consultation
  • Tracheostomy care
  • Medical procedure preparation
  • Medical recordkeeping
  • Monitoring vital signs
  • Acute care expertise
  • Intake and discharge
  • Diagnostic test ordering
  • Patient counseling
  • Diagnostic test evaluations
  • Test interpretations
  • Immunizations and vaccinations
  • Insulin medication assistance
  • First aid
  • Treatment preparation
  • Sanitation
  • Unit administration
  • Rehabilitation assistance
  • Well visit procedures
  • Cardiac monitors
  • Great communicator
  • Patient focused care
  • Multitasking

Timeline

RN Case Manager Acute Care

Eisenhower Health
10.2013 - 08.2020

RN Staff Nurse on Med-surg-oncology Floor

Eisenhower Health
12.2011 - 04.2013

RN Hospice Case Manager

Odyssey Hospice - a Gentiva
01.2009 - 11.2011

Chemotherapy Infusion Nurse

Desert Hematology and Oncology, Davood Vafai
10.2005 - 03.2009

Chemotherapy Infusion Nurse

Cancer and Blood Institute
03.2005 - 10.2005

Oncology RN on Med-surg- Oncology Floor

Hoag Hospital Newport Beach
01.2004 - 12.2004

Bachelor of Science - Nursing

Grantham University

Associate of Science - Nursing

Saddleback College School of Nursing
Leah Carbonneau