Danielle Hauser
Coram,NY
Summary
Experienced customer service professional with a strong track record in the industry. As a solid team player, I bring an outgoing and positive demeanor to every interaction. My skills include establishing rapport with clients, maintaining customer satisfaction, and contributing to overall company success. I specialize in quality, speed, and process optimization, and I am passionate about developing relationships and cultivating partnerships. Despite taking a break from the workforce to raise four children, which gave me a skill set that I believe is highly transferable to Responses Mission. I am a hard worker and have consistently been an asset to my employers.
Overview
29
29
years of professional experience
Work History
Team Crew Member
Trader Joe's
09.2023 - 02.2024
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
- Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Accepted money and processed customer payments with high accuracy and efficiency.
- Increased repeat business through exceptional customer service interactions that built strong relationships with patrons.
Caregiving
01.2003 - 09.2023
Became a stay at home mother of 4 and homemaker.
Office Assistant
Dr. Blecher
01.2000 - 01.2003
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Representative
Verizon
03.1997 - 02.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Preschool Teacher
Brookhaven National Laboratory
09.1994 - 01.1997
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Education
No Degree -
Suffolk County Community College
Selden, NY06.1995
High School Diploma -
Longwood High School
Middle Island, NY06.1993
Skills
- Strong Work Ethic
- Leadership Qualities
- Customer service expertise
- Goal-oriented mindset
- Initiative-taking
- Opening and closing procedures
- Conflict resolution techniques
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Collaboration and Teamwork
- Computer Skills
- Decision-making capabilities
Additional Information
References
Kristina Krisa-known for 40 years worked together at Verizon.
(631) 680-9338
Brian Heidrich- owner president of Heidrich landscaping where I have filled in as a office manager when office manager is away.
(631) 872-8869
Lori Savarese - Worked under at Dr. Bleehers office
(516) 383-8330
Timeline
Team Crew Member
Trader Joe's
09.2023 - 02.2024
Caregiving
01.2003 - 09.2023
Office Assistant
Dr. Blecher
01.2000 - 01.2003
Customer Service Representative
Verizon
03.1997 - 02.2000
Preschool Teacher
Brookhaven National Laboratory
09.1994 - 01.1997
No Degree -
Suffolk County Community College
High School Diploma -
Longwood High School