Danielle Henkel
Boyertown,PA
Summary
Recovery Chief with extensive volunteer and supervisory experience, seeking opportunities in the field of long-term recovery to collaborate with the Disaster Program Manager across all functional areas of the full disaster cycle while supporting the development of volunteers. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Disaster program manager
American Red Cross
12.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
Disaster Program Specialist
American red cross
08.2021 - 12.2024
- Supported the full disaster cycle.
- Established goals and created action plans to achieve goals.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Senior Disaster Program Manager Volunteer Partner
American Red Cross
12.2020 - 08.2024
- In the areas of Logistics, Mass Care, Preparedness, & Disaster Workforce Engagement
- Utilized SharePoint to develop logistics tracker for material goods
- Analyze opportunities for program improvements and development
- Developed and implemented training in the areas of Mass Care and Logistics
- Engaged volunteers and staff across the Greater PA region
Recovery Oordinator
American Red cross
10.2020 - 08.2024
- Maintained daily contact with project managers and recovery personnel to deliver timely status updates.
- Collaborated with various groups to troubleshoot and resolve, build and deployment issues in the areas of Recovery and SRT.
- Developed, implemented and operated network system infrastructure and procedures.
- Used customized ticketing system and kept detailed notes and documentation on incidents.
Hospice
01.2015 - 09.2020
- Communicate and track client needs
- Diagnosed issues and implemented treatment plans to mitigate harm
- Develop and implement a plan of care
- Coordinate community partnerships to support client needs
- Relationship building across disciplines
- Achievements
- Leadership:
- Volunteered to help support the region with the support and training of the new response and recovery program, RC Care
- Northeast Division DDRWG Lead
Education
BACHELOR OF SCIENCE - Childhood Education, Women’s Studies, Deaf Studies, History
Gallaudet university
2009
Associates of science - Medical Clinical Assistant
Berks technical institute
1999
Skills
- Multi-level supervisor with proven coaching/development skills
- Proficient in
- Word, Excel, PowerPoint, & Teams
- Policy/program development and implementation
- Expert American Sign Language
- Facilitating volunteer training and development
- Program Leadership
- Business Acumen
- Time Management
- Change Management
- Team Leadership
- Training and Development
- Program Operations
Languages
American Sign Language
Native or Bilingual
Timeline
Disaster program manager
American Red Cross
12.2021 - Current
Disaster Program Specialist
American red cross
08.2021 - 12.2024
Senior Disaster Program Manager Volunteer Partner
American Red Cross
12.2020 - 08.2024
Recovery Oordinator
American Red cross
10.2020 - 08.2024
Hospice
01.2015 - 09.2020
BACHELOR OF SCIENCE - Childhood Education, Women’s Studies, Deaf Studies, History
Gallaudet university
Associates of science - Medical Clinical Assistant
Berks technical institute