Danielle Henry
Gloversville
Overview
1
1
Certification
20
20
years of professional experience
Work History
Program Manager
Lexington ARC
Johnstown
07.2024 - Current
- Led program development initiatives to enhance community support services.
- Coordinated staff training sessions to improve operational efficiency and service delivery.
- Managed budgets and resources for multiple programs effectively and strategically.
- Oversaw compliance with regulatory standards and organizational policies consistently.
- Facilitated team meetings to encourage communication and collaboration among staff
Incident investigator
Lexington ARC
Johnstown
11.2020 - 07.2024
- Conducted thorough investigations to ensure compliance with organizational policies.
- Interviewed witnesses and subjects to gather accurate information for cases.
- Developed investigative strategies to address complex issues effectively.
- Maintained confidentiality while handling sensitive information throughout investigations.
- Attended training sessions to stay current on new investigative trends and technologies.
- Prepared detailed reports summarizing investigative activities and results.
- Organized and maintained files of all investigative activities.
- Documented findings in detailed reports for management review and action.
Resident Manager
Lexington ARC
01.2013 - 11.2020
- Responsible for managing two ARC homes in Fulton County.
- Daily managing of 20 staff members & 14 residents.
- Coordinate & implement all staffing schedules for 24/7 coverage.
- Supervise all medication administration.
- Manage individual resident finances which includes food, medical, household, travel & recreation.
- Point of contact for/with resident families and advocates.
- Conduct NYS Core Competency evaluation with all staff.
- Educated on all NYS ARC regulations.
- CPR & First Aid Certified.
- Make all resident doctor appointments and coordinate transportation to/from office.
- Well versed with HIPPA laws.
- Point of contact for OFPC - Office of Fire Prevention & Control.
- Trained on Therap & Citrix software along with Microsoft Word and Outlook.
- Managed staff scheduling and ensured adequate coverage for all shifts.
- Facilitated communication between residents, families, and support staff to address needs.
- Coordinated training programs for new team members on policies and procedures.
Direct Support Coordinator
Lexington ARC
01.2009 - 01.2013
- Responsible for supervising a shift of 4 staff.
- Delegate tasks to staff on a daily basis.
- Ensure that tasks are completed and safety of residents is being supported.
- Responsible for tracking meals, food budge, protective oversights, behavioral logs & medication orders/concerns.
- Administered medication to individuals on a daily basis.
- Responsible for taking individuals to doctor appointments and into the community for shopping and recreation.
Customer Service Associate
Robinson & Smith
01.2007 - 01.2009
- Resolved complaints and customer queries on daily basis.
- Front desk interaction with customers.
- Performed daily office tasks.
Education
Johnstown High School
Johnstown, New YorkSkills
- CPR & First Aid Certified
- SCIP Certified
- HIPPA Compliance
- State Audits
- Medication Administration
- Finance Management
- Counseling Skills
- Patient Services
- Team Building
Certification
- CPR & First Aid Certified
- SCIP Certified
- HIPPA Compliance
Timeline
Program Manager
Lexington ARC
07.2024 - Current
Incident investigator
Lexington ARC
11.2020 - 07.2024
Resident Manager
Lexington ARC
01.2013 - 11.2020
Direct Support Coordinator
Lexington ARC
01.2009 - 01.2013
Customer Service Associate
Robinson & Smith
01.2007 - 01.2009
- CPR & First Aid Certified
- SCIP Certified
- HIPPA Compliance
Johnstown High School