Danielle Hernandez
Wichita,KS
Summary
Dynamic and dependable professional dedicated to delivering exceptional customer service and creating memorable experiences. Expertise in anticipating customer needs, swiftly addressing complaints, and resolving issues efficiently. Maintains composure and a positive demeanor in high-pressure situations while thriving in fast-paced environments. Committed to fostering team collaboration and achieving consistent results, with a strong emphasis on adaptability to meet evolving demands. Seeking a full-time role that offers professional challenges and leverages interpersonal skills, effective time management, and problem-solving capabilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Server/Bartender
Social Tap Drinkery
Wichita, KS
01.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Bartender/Supervisor
Abuelos Mexican Restaurant
Wichita, KS
03.2004 - 12.2025
- Trained and mentored new bartenders on mixology techniques and customer service excellence.
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Bartender/Supervisor
The PourHouse by Walnut River Brewing Company
Wichita, KS
11.2018 - 08.2020
- Supervised daily bar operations, ensuring adherence to service standards and guidelines.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Skills
- Decision making
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Relationship building
Customer complaint resolution
Hospitality management
Yardi
Microsoft Excel
Typing
Bartending
Food service
Medical terminology
Time management
Cash Handling
English
Property management tools
Customer communication
Customer service
Microsoft Word
Filing
Google Docs
Phone etiquette
Catering
Food safety
Organizational skills
Microsoft Office
Clear language communication
Windows
Corporate training teaching experience
Retail sales
Hospitality
Training & development
Leadership
Attention to detail
Real estate administrative experience
Decision making
Certification
- RServ-Alcohol Safety December 2027
- Food Handler Certification
- Driver's License
Languages
Spanish - Beginner
Elementary
ASL
Elementary
Timeline
Lead Server/Bartender
Social Tap Drinkery
01.2024 - Current
Bartender/Supervisor
The PourHouse by Walnut River Brewing Company
11.2018 - 08.2020
Bartender/Supervisor
Abuelos Mexican Restaurant
03.2004 - 12.2025