Louis Villalpando
San Antonio,TX
Summary
Sociable Server experienced in delivering friendly and prompt service in high-end dining environments. Achieved customer satisfaction through personalized menu recommendations and efficient management of closing duties. Focused on maximizing table turnover while ensuring exceptional hospitality and operational improvements.
Overview
2
2
Languages
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Lead Server/Bartender
El Valle Restaurant
San Antonio, Texas
02.2022 - Current
- Supervised dining room operations to ensure excellent guest service.
- Enhanced customer satisfaction through effective problem resolution and friendly service.
- Provided engaging customer service while promoting menu specials and recommendations.
- Trained and mentored new servers on menu knowledge and service standards.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Oversaw bar inventory management to maintain optimal stock levels and organization.
- Coordinated with kitchen staff to maintain timely food delivery and presentation.
- Prepared and cooked meals according to established recipes and guidelines.
- Operated kitchen equipment, including ovens, grills, and fryers safely.
Account Executive
Arcoiris Ice Cream And Candy
San Antonio, Tx
05.2016 - 10.2022
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored proposals to meet diverse customer needs.
- Coordinated promotional events to enhance brand visibility and engagement.
- Stocked shelves with products to ensure availability for customers.
- Organized inventory to maintain an efficient store layout and improve flow. to maintain efficient store layout and flow.
Gallery Host/Bartender
Hyatt
San Antonio, Tx
02.2017 - 11.2020
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Managed bar inventory, ensuring stock levels remained optimal and organized.
- Prepared and organized bar supplies and ingredients for efficient service.
- Welcomed guests and ensured a positive first impression of the property.
- Assisted with check-in and check-out processes for hotel guests.
- Coordinated with housekeeping to maintain cleanliness in common areas.
Server
Ruth Chris Steakhouse
San Antonio, Tx
03.2013 - 05.2017
- Provided exceptional customer service in high-pressure dining environment.
- Provided exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Recommended wine pairings to enhance guest dining experiences.
- Processed payments efficiently while ensuring accuracy and security of transactions.
- Handled guest inquiries and resolved concerns to enhance satisfaction levels.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
Education
Associate of Applied Science - Computer And Information Systems
Palo Alto College
San Antonio, TX 08.2013 - 06.2016
Southwest HS
San Antonio, TxSkills
- Beverage preparation
- Inventory management
- Menu marketing
- Customer service
- Upselling techniques
- Guest relations
- Staff training
- Quality assurance
- Communication skills
- Team leadership
- Attention to detail
- Conflict resolution
- Decision-making
- Time management
- Customer relationship management
- Product knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Lead Server/Bartender
El Valle Restaurant
02.2022 - Current
Gallery Host/Bartender
Hyatt
02.2017 - 11.2020
Account Executive
Arcoiris Ice Cream And Candy
05.2016 - 10.2022
Associate of Applied Science - Computer And Information Systems
Palo Alto College
08.2013 - 06.2016
Server
Ruth Chris Steakhouse
03.2013 - 05.2017
Southwest HS