Danielle Hill
Newark ,NJ
Overview
7
7
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Edison, NJ
09.2018 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Responded to alarms and disturbances to maintain safety.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Documented security-related situations and submitted in-depth reports to superiors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Monitored premises and recorded activity in daily officer reports.
Customer Service Representative Agent
Housing Counseling Service
The Bronx, NY
09.2016 - 09.2019
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Package Handler
Amazon
Avenel, NJ
09.2016 - 09.2019
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Operated forklifts and pallet jacks to move, pick up or store products.
- Protected company inventory by maintaining and organizing storage areas.
- Braced, padded and supported shipments to prevent shifting and damage.
- Palletized boxes to streamline movement and shipment.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
- Resolved conveyor system issues by clearing jams and blockages.
- Disposed of debris and hazardous materials properly to avoid contamination.
Education
High School Diploma -
Newark Prep Charter School
Newark, NJ06.2016
Skills
- Criminal records searches
- Crime prevention methods
- Criminal law knowledge
- Investigative skills
- Background checks
- Shift work experience
- Report writing
- Fluent in [Language]
- Schedule mastery
- Problem Resolution
- Data evaluation
- Process optimization
- Customer Service
- Call Centers
- Credit card payment processing
Timeline
Security Officer
Securitas Security Services USA
09.2018 - Current
Customer Service Representative Agent
Housing Counseling Service
09.2016 - 09.2019
Package Handler
Amazon
09.2016 - 09.2019
High School Diploma -
Newark Prep Charter School