Danielle Hill

Resolved post-claim issues and addressed discrepancies in denials.

Engaged with insurance carriers to retrieve pertinent information.

• Verified patient details and insurance coverage and collected co-pays.
• Reviewed hospital schedule and confirmed arrival times.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Registered and verified patient records before triage with most up-to-date information.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Answered phone calls and messages for 10-physician medical facility, scheduling appointments and handling patient inquiries.

• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.