Michelle Green
Aurora,IL
Summary
Detail-oriented and methodical Customer Service offering 20 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service/Billing Representative
IKS Health
09.2022 - 07.2023
- Provided knowledgeable answers to questions regarding medical bills and accounts
- Communicated with patients via inbound and outbound phone calls
- Understood and adheres to all regulatory compliances areas, policies and procedures (including HIPPA and compliance requirements)
- Provided excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc
- Reviewed and analyzed insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs
- Explained charges, policies, and procedures regarding patient financial care services and resources to patients.
- Reviewed and solved account and billing discrepancies.
Shipping and Receiving Clerk
Paramount Staffing
01.2021 - 12.2021
- Prepare sales slips and shipping documents
- Perform inventory of stock
- Coordinate and process freight shipments
- Receive, fill and ship part orders
- Other duties as required assigned.
Billing Specialist
Randstad
07.2020 - 08.2020
- Prepare and send out invoices
- Complete billing invoices as needed working with staff members and departments
- Send/respond to emails, perform other tasks related to billing functions and clerical needs.
Insurance Claims Representative
RevMD
11.2017 - 06.2019
- Initiate and follow-thru on open unidentified, misdirected, insurance and payment discrepancies
- Identify and correct billing errors and resubmit claims to insurance carriers
- Process payments and post chargebacks
- Knowledge of ICD 9, Epic and other systems
- Review claims to determine accuracy and review to determine insurance payors guidelines for approval
- Answer customers questions regarding unpaid claims and assist with payment arrangements and enrolling in auto-pay
- Review patients EOB and advise of eligibility and co-pay information.
Customer Service Representative
Dovenmuehle Mortgage
12.2016 - 10.2017
- Answer 75-100 inbound calls to maintain high service level
- Handle Commercial Customer Service Proxy
- Research and handle customer and client's request (I.e
- Auto draft, address changes, amortization schedules, year end statements, late charge disputing, payment history, and verification of mortgage, etc.)
- Assist borrowers with online mortgage access
- Perform all other responsibilities and duties deemed necessary
- Initiate and process request for specific documents.
Member Service Rep
AltaStaff/IlliniCare Health
09.2015 - 07.2016
- Assist providers with question concerning eligibility, benefits, and co-pays
- Educate providers about the health plan and credentialing process
- Answer questions and concerns regarding in network providers and scheduling appointments
- Provide excellent customer service in a timely manner
- Experience with billing ICD 9
- Knowledgeable with HIPAA guidelines
- Can operate multiples computer monitors.
Customer Service Representative
Pillar Insurance Services
02.2009 - 09.2015
- Provide customer service for an average of 60 calls per day
- Answer customer questions regarding coverage information and assist with submitting/reporting a claim
- Apply payments, gave courtesy calls, and sent requested documents
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
Education
Associate of Applied Science -
College of DuPage
Glen Ellyn, ILSkills
- Customer relations skills
- Microsoft Office
- Data entry experience
- Technical knowledge
- Epic systems
Certification
CPR/BLS
Timeline
Customer Service/Billing Representative
IKS Health
09.2022 - 07.2023
Shipping and Receiving Clerk
Paramount Staffing
01.2021 - 12.2021
Billing Specialist
Randstad
07.2020 - 08.2020
Insurance Claims Representative
RevMD
11.2017 - 06.2019
Customer Service Representative
Dovenmuehle Mortgage
12.2016 - 10.2017
Member Service Rep
AltaStaff/IlliniCare Health
09.2015 - 07.2016
Customer Service Representative
Pillar Insurance Services
02.2009 - 09.2015
Associate of Applied Science -
College of DuPage