Danielle Holley
Queens,NY
Summary
Dynamic and results-driven professional with extensive experience at NYPD, excelling in emergency response and team leadership. Proven track record in enhancing operational efficiency and training personnel, while demonstrating critical thinking and problem-solving skills. Adept at ensuring high-quality service delivery in high-pressure environments.
Overview
25
25
years of professional experience
Work History
PRINCIPAL POLICE COMMUNICATION TECHNICIAN
NYPD
BROOKLYN/BRONX, NY
10.2019 - Current
- Assisted the platoon commander daily, preparing roll calls, work schedules, and assignments, ensuring optimal coverage and efficiency.
- Trained and evaluated personnel to maintain high performance standards.
- Supervised and coordinated effective 911 service delivery, making adjustments as necessary.
- Supervised and coordinated the effective delivery of 911 services, ensuring seamless operations during shift changes.
SUPERVISOR POLICE COMMUNIATION TECHNICIAN
NYPD
BROOKLYN/BRONX, NY
11.2006 - 10.2019
- Supervised call takers and dispatchers, ensuring efficient operations on the floor.
- Conducted annual evaluations and managed break schedules for call takers and dispatchers.
- Monitored daily activities of call takers and dispatchers to ensure high-quality customer service.
TRAINING INSTRUCTOR
NYPD
BROOKLYN, NY
04.2003 - 11.2006
- Trained new and experienced call takers and radio dispatchers on codes, procedures, memos, and directives.
- Developed comprehensive lesson plans and implemented effective teaching methods to enhance learning.
- Provided continuous support and coaching to ensure skill retention and performance improvement.
POLICE COMMUNICATION TECHNICIAN
NYPD
Brooklyn, NY
04.2000 - 03.2003
- Processed emergency calls for police, fire, and medical services, ensuring rapid response according to department protocols.
- Dispatched police units to emergency incidents, adhering to established guidelines for efficient and timely intervention.
Education
General Studies
CUNY DIVISION OF ADULT AND CONTIUING EDUCATION
Manhattan, NYPsychology
NASSUA COMMUNITY COLLEGE
NASSAU, LISkills
- Emergency response and management
- Team leadership and collaboration
- Critical thinking and analysis
- Problem solving and resolution
- Attention to detail
Timeline
PRINCIPAL POLICE COMMUNICATION TECHNICIAN
NYPD
10.2019 - Current
SUPERVISOR POLICE COMMUNIATION TECHNICIAN
NYPD
11.2006 - 10.2019
TRAINING INSTRUCTOR
NYPD
04.2003 - 11.2006
POLICE COMMUNICATION TECHNICIAN
NYPD
04.2000 - 03.2003
General Studies
CUNY DIVISION OF ADULT AND CONTIUING EDUCATION
Psychology
NASSUA COMMUNITY COLLEGE
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