Danielle Hudson
Sentara Leigh Hospital
Norfolk,VA
18
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Patient Access Representative
2 Years 5 Months- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Assistant General Manager
10 Years- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Assisted in recruiting, hiring and training of team members.
Sheet Metal Mechanic
4 Years 3 Months- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Helped team operate efficiently by keeping supplies, tools and equipment organized.
- Observed safety practices and procedures to maintain safe working environment.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fabricated and assembled sheet metal components for various naval applications.
- Conducted inspections of completed work to maintain quality standards and adherence to safety protocols.
Store Manager
5 Years 7 Months- Determine staffing requirements, interview, hire, train, and develop relevant talent
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Trades Technician Certificate
- Dean's List Fall and Spring 2018-2019
High School Diploma
Skills
Microsoft Suite (Word
Outlook
Excel
365)
Staff Management
Operations Management
Staff Development
Employee Scheduling
Hiring and Onboarding
Accomplishments
- Received 6 awards for successfully completing high priority jobs on time
- Earned top grades in trade theory apprenticeship class
- Maintained a 4.0 GPA in school, earning a spot on the Deans List
- Awarded the 2025 4th Quarter Virginians Speak Up for Safety Award by the Virginia Hospital & Healthcare Association for demonstrating exceptional commitment to patient safety
Additional Information
Active Secret Clearance
Timeline
Patient Access Representative
Sentara Leigh Hospital
05.2024 - CurrentRead More
Sheet Metal Mechanic
Norfolk Naval Shipyard
04.2018 - 07.2022Read More
Assistant General Manager
Tijuana Flats
04.2014 - 04.2024Read More
Store Manager
PacSun
09.2008 - 04.2014Read More
Matthew Fontaine Maury High School
High School Diploma
Read More
Tidewater Community College
Trades Technician Certificate
Read More