Danielle Iacurto
Danbury,USA
Overview
19
19
years of professional experience
Work History
Branch Operations Supervisor
Hudson Valley Credit Union
Brewster, NY
03.2022 - Current
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Coordinated schedules and workflows to optimize staff productivity and resource allocation.
- Conducted periodic audits to ensure compliance with regulatory requirements and internal guidelines.
- Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.
- Assisted in recruitment efforts by participating in interviews and evaluating candidates based on predefined criteria for various roles within the branch operations team.
- Contributed towards creating a positive work environment by encouraging open communication among team members, resolving conflicts promptly, and celebrating shared successes together as a unit.
- Handled escalated customer issues, providing satisfactory resolutions while maintaining professionalism at all times.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Led team in delivering exceptional member service, enhancing overall customer satisfaction.
Relationship Advisor
Hudson Valley Credit Union
Brewster, NY
01.2017 - 03.2022
- Cultivated strong client relationships through personalized financial consultations and support.
- Analyzed member needs to recommend suitable financial products and services.
- Consistently exceeded performance targets related to asset growth, revenue generation, product penetration, and customer satisfaction scores.
- Strengthened client relationships by providing personalized financial advice and exceptional customer service.
Server
Gino’s Trattoria
Mahopac, NY
06.2006 - 11.2019
- Responsible for variety of tasks including preparation, recording orders, calculating bills, and processing payments. Provide service and response to customer requests promptly and with hospitality. Coordinate tasks logically and in collaboration and coordination with coworkers for maximum efficiency.
Education
Bachelor of Science - Justice and Law Administration, Criminology
Western Connecticut State University
Danbury, CT12.2011
Associate of Arts - Liberal Arts and Humanities
Dutchess Community College
Poughkeepsie, NY05.2009
Skills
- Operational efficiency
- Cash management
- Loan processing
- Banking operations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Reliability
- Team building leadership
- Cash handling expertise
Timeline
Branch Operations Supervisor
Hudson Valley Credit Union
03.2022 - Current
Relationship Advisor
Hudson Valley Credit Union
01.2017 - 03.2022
Server
Gino’s Trattoria
06.2006 - 11.2019
Bachelor of Science - Justice and Law Administration, Criminology
Western Connecticut State University
Associate of Arts - Liberal Arts and Humanities
Dutchess Community College