DANIELLE JACKSON
Grand Prairie,TX
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals and address social problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Care Assistant
Children's Health - Children's Medical Center Dallas
05.2024 - Current
- Promoted a professional working environment, providing administrative support for office organization and documentation management.
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Implement and administer policies, programs, and activities under the direction of a licensed behavioral health clinician.
- Provide support to 3-7 licensed behavioral health clinicians while managing two mental health programs.
- Provide social service referrals for patients and families, including housing, transportation, medical services, etc.
- Ensure the preparation and maintenance of required documentation per accreditation standards and CMC's policy.
Youth Mental Health Case Manager
Crosswinds Counseling and Wellness
01.2023 - 05.2024
- Participated as part of a CCBHC-accredited interdisciplinary team of clinicians and mental health professionals to provide appropriate services and interventions
- Collaborated with a treatment team of clinical psychiatrists, psychologists, social workers, and rehabilitation counselors to develop individualized treatment plans
- Maintained thorough documentation of activities, including clinical interventions, case management, crisis intervention, and productivity statistics
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Organized client-centered events such as workshops and support groups aimed at promoting self-care techniques or enhancing social skills.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client's mental well-being negatively.
Psychosocial Group Therapy Room Lead
Crosswinds Counseling and Wellness
08.2021 - 05.2024
- Supports a CCBHC accredited After School Program operation, an intensive outpatient program for at-risk youth, provides quality face-to-face support and supervision to agency clients, with the intent to assist individuals in developing social and behavioral skills for successful functioning, attending, and succeeding in educational endeavors, and preventing or reducing out-of-home placements and hospitalizations
- Provides direct psychosocial group services to child clients, up to the age of 18 years of age, to teach individuals to develop appropriate behaviors and personal attitudes for successful functioning at home, school, and in the community
- Monitors all clients in the program for appropriate behavior and safety, with close guidance and supervision to clients who may be assigned specifically to his or her care
- Designs, prepares and leads the program curriculum for a specific developmental skill to be taught to the children in the program
- Motivates program clients to achieve and improve individual social skills by creating a positive model for them to emulate
Student Administrative Assistant
Emporia State University
08.2021 - 01.2023
- Performed daily receptionist responsibilities which included running errands, filing, computer data entry, and document management
- Performed general administrative like mail service answering incoming and outgoing telephone calls
- Enhanced organizational and professional skills, prioritized patient confidentiality, and strengthened customer service abilities
- Demonstrated excellent customer service skills by communicating effectively and professionally with students and staff
- Operated office equipment (copiers, fax machines) and used Microsoft Word, Excel, and Access
- Draft and distribute student mailings, filing student information, scheduling appointments and processing transcript requests
Legal Assistant
Stange Law Firm
01.2021 - 08.2021
- Conducting legal research for Family Law
- Drafting legal documents and correspondence
- Filing pleadings and other documents with the court
- Organizing and maintaining client files
- Assisting with legal investigations
- Keeping track of deadlines and court dates
- Preparing trial briefs and assisting in trial preparation
- Managing schedules and calendars
- Answering phones and responding to emails
- Scheduling and attending meetings
- Preparing and filing expense reports
Education
Master of Arts (M.A.) - Applied Sociology
Emporia State University
Emporia, KS12.2023
Bachelor of Science (B.S.) - Criminal Justice and Sociology
Emporia State University
Emporia, KS05.2022
Skills
- Group Facilitation
- Microsoft Office
- Adaptability and Flexibility
- Organizational Skills
- Nonviolent Crisis Intervention (NVCI)
- Clinical Documentation
- Medical Terminology
- Decision-Making
- Time Management
- Analytic Reasoning
- Data analysis
- Leadership and Result Oriented Management Skills
Certification
- Certified Case Manager
- First Aid Certification
- Mental Health First Aid
References
References available upon request
Timeline
Behavioral Health Care Assistant
Children's Health - Children's Medical Center Dallas
05.2024 - Current
Youth Mental Health Case Manager
Crosswinds Counseling and Wellness
01.2023 - 05.2024
Psychosocial Group Therapy Room Lead
Crosswinds Counseling and Wellness
08.2021 - 05.2024
Student Administrative Assistant
Emporia State University
08.2021 - 01.2023
Legal Assistant
Stange Law Firm
01.2021 - 08.2021
Bachelor of Science (B.S.) - Criminal Justice and Sociology
Emporia State University
- Certified Case Manager
- First Aid Certification
- Mental Health First Aid
Master of Arts (M.A.) - Applied Sociology
Emporia State University
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