Danielle Jacquemin

I owned and operated this cleaning business the last 15+ years. During this time I built relationships with clients and employees alike.

• Provided luxury house cleaning to Berkshire county, massachusetts residents.
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and properties to be cleaned.

I scheduled clients and therapists for Kripalu. During my time there i was responsible for opening and closing shifts. As clients cane for long stays typically i balanced therapy times with the retreat they scheduled so the client was able to get the most out of their experience. There was also a call center that i filled in with to help soon to arrive clients begin to plan their stay and activities.

• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Identified issues, analyzed information and provided solutions to problems.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Maintained clients' treatment records and designed long-term care programs for return customers.
• Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
• Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
• Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 50 daily customers.
• Spoke with clients regarding health history, expectations, services and procedures.
• Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
• Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
• Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
• Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
• Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.

Managed incoming calls and helped with scheduling, trouble shooting, and registering the new accounts with teladoc

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.