Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cynthia Wheeler CAC II, NCAC l, SAP

Customer service skills, Life Skills, and certified Addiction Counselor level II
Statesboro,GA
Cynthia Wheeler CAC II, NCAC l, SAP

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
years of professional experience
1
Certification

Work History

Rising Tide Counseling LLC
Statesboro, Georgia

Owner/Operator of Private Counseling Practice
03.2017 - Current

Job overview

Carol Lynn Mooney
Statesboro , Georgia

House Manager
04.2011 - 11.2017

Job overview

  • Reported damage or theft of hotel property to management.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Oversaw program compliance with requirements, schedule and budget.
  • Recruited and trained new employees to meet job requirements.
  • Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
  • Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
  • Established and maintained relationships with vendors and external partners, negotiating contracts to support program objectives.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Georgia Southern University
Statesboro, GA

Bachelor of Arts from Criminal Justice
05-2021

University Overview

Skills

  • Client assessment
  • Therapeutic techniques
  • Crisis intervention
  • Case management
  • Documentation practices
  • Customer service
  • Business operations
  • Employee training
  • Effective communication
  • Problem solving
  • Time management
  • Marketing
  • Employee development
  • Small business operations
  • Human resource management
  • Human resources
  • Program creation and implementation
  • Customer relations
  • Consulting
  • Life skills training
  • Co-occurring disorders
  • Anger management
  • Addiction assessment
  • Recovery planning
  • Substance abuse education
  • Individual counseling
  • Dialectical behavior therapy
  • Resource networking
  • Crisis management
  • Recovery support
  • Harm reduction strategies
  • Communication techniques
  • Self-care promotion
  • Medication-assisted treatment
  • Therapeutic alliance
  • Outreach activities
  • Family counseling
  • Client evaluation
  • Goal setting
  • Providing community referrals
  • Certified addiction treatment counselor
  • Mental health counseling
  • Client confidentiality
  • 12-step programs
  • Defining treatment objectives
  • Community resources
  • Empathy development
  • Behavior modification
  • Group therapy
  • Boundary setting
  • Support group facilitation
  • Psychoeducation
  • Assertiveness training
  • Relapse prevention
  • Resource identification
  • Intervention planning
  • Motivational interviewing
  • Harm reduction
  • Cognitive behavioral therapy
  • Confidentiality practices
  • Public speaking
  • Individual therapy
  • Substance use assessment
  • Patient assessment

Certification

  • Certified Addiction Counselor level II
  • B.A. in Criminal Justice, graduate with a 3.83 GPA
  • National Certified Addiction Counselor Level I
  • SAP QUALIFIED
  • CAAC- waiting for paper certification. All requirements are met. Sent today

Timeline

Owner/Operator of Private Counseling Practice
Rising Tide Counseling LLC
03.2017 - Current
House Manager
Carol Lynn Mooney
04.2011 - 11.2017
Georgia Southern University
Bachelor of Arts from Criminal Justice
Cynthia Wheeler CAC II, NCAC l, SAPCustomer service skills, Life Skills, and certified Addiction Counselor level II