Susan Roy, LCSW-QS
Summerfield,FL
Summary
- 17 years of clinical social work in diverse settings, populations and cultures.
- Well rounded, mature, experienced in basic social work, clinical social work and system social work in the Strength Perspective.
- Knowledge of principles and methods for curriculum and training design, teaching and instruction as well as the measurement of training effects.
- Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media.
- Ability to read and interpret journals, articles, research studies, Florida statutes, State Board rules and School Board policies.
- Ability to analyze data and use data-driven decision making to implement effective programs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Private Practice Owner and Therapist
Strength Based Therapy
01.2018 - Current
- Provide therapeutic intervention service to children, adolescents, and adults using individual and family therapy: group therapy, crisis intervention, and assessment tools in private, outpatient and virtual settings.
- Complete intake assessment process, maintain electronic files and documentation in compliance of corporate, state and federal standards; and provide continuous treatment planning and reviewing of progress to ensure quality and effective treatment.
- Create and employ marketing strategies to advertise and produce successful referral processes.
- Engage in monthly peer consultation with practice providers to address clinical and administrative processes.
Clinical Director
Behavioral Treatment Center
Wildwood, FL
06.2025 - 11.2025
- Led clinical operations, ensuring compliance with regulatory standards and best practices.
- Developed and implemented treatment protocols that improved patient care outcomes.
- Managed interdisciplinary teams, fostering collaboration to enhance service delivery.
- Oversaw budget management, aligning resources with strategic clinical initiatives.
- Conducted performance evaluations and provided mentorship to clinical staff members.
- Spearheaded quality improvement projects that increased operational efficiency within the clinic.
- Established partnerships with external stakeholders to expand service offerings and enhance community outreach efforts.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Regional Therapist
Lake County School District
Howey-in-the-Hills, FL
08.2024 - 06.2025
- Developed individualized treatment plans based on client assessments and therapeutic goals.
- Facilitated group therapy sessions to promote emotional support and peer interaction.
- Utilized evidence-based practices to enhance therapeutic outcomes for diverse populations.
- Conducted regular evaluations to assess treatment progress and adjust interventions accordingly.
- Led workshops on mental health awareness, fostering community education and outreach initiatives.
- Built strong rapport with students, fostering trust and open communication for effective therapy sessions.
- Provided crisis intervention services, stabilizing students in distress and connecting them with necessary resources.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
- Utilized motivational interviewing techniques to help students recognize personal barriers to change and identify actionable steps towards improvement.
- Developed and delivered training programs to enhance employee skills and knowledge.
- Assessed training needs through employee feedback and performance evaluations.
- Collaborated with management to align training goals with organizational objectives.
Director of Therapeutic Services and Program Devel
Integrated Psychological Services
Summerfield, FL
01.2023 - 08.2024
- Directed cross-functional teams to enhance operational efficiency and drive project success.
- Implemented strategic initiatives that improved organizational performance and aligned with business goals.
- Oversaw budget management, ensuring resource allocation met departmental objectives effectively.
- Managed stakeholder relationships, facilitating communication between departments to support project alignment.
- Led change management initiatives, guiding teams through transitions while minimizing disruption to operations.
- Fostered a culture of continuous improvement through training programs and process optimization initiatives.
- Coordinated trade shows and events, showcasing company products while fostering valuable networking opportunities.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
- Facilitated therapeutic sessions utilizing evidence-based practices to support client mental health and well-being.
- Developed personalized treatment plans through comprehensive assessments and active client collaboration.
- Led workshops on stress management and mindfulness, improving community awareness of mental health resources.
- Maintained and updated patient records, changes in service plans and treatment reports.
Mental Health Specialist
Hendry County School Districe
LaBelle, FL
08.2022 - 01.2023
- Facilitated individual and group therapy sessions to promote mental wellness and resilience.
- Developed and implemented personalized treatment plans based on client assessments.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Conducted crisis intervention and de-escalation techniques during high-stress situations.
- Evaluated client progress through regular assessments, adjusting treatment as needed.
- Monitored patients and assessed suicide risks.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
Operations Director
Talbot House Ministries
02.2018 - 08.2019
- Established and maintained procedures and policies.
- Reviewed financial and operational reports on a regular basis to make effective decisions.
- Led 4 programs consisting of rapid rehousing, emergency shelter and substance abuse program.
- Utilized data to implement effective programs.
- Hired and trained staff.
- Worked collaboratively with community partners to ensure positive outcomes for adults with disabilities.
- Ensured compliance with HUD and other regulatory statutes.
- Implemented trauma informed model.
- Cultivated and strengthened lasting client relationships.
- Maximized category turnover through proactive management strategies.
- Implemented innovative evidence based programs to increase participation.
- Supervised mental health interns.
School Social Worker (Social Behavior Program)
Pasco County School District
01.2016 - 01.2018
- Plan, organize and coordinate curriculum, social and developmental programs related to various areas of exceptional student education to ensure quality services are provided to meet student’s needs.
- Assist with alignment of curriculum, assessment and instruction to district goals and state standards.
- Facilitated MTSS problem solving meetings utilizing tiered system approach, RTI.
- Participated in school advisory, community groups and activities.
- Develop community partnerships to support the District’s Vision, mission goals and strategic priorities.
- Collaborate with district staff and school administrators and implemented research-based student support services.
- Support school administrators in identifying and implementing effective research-based strategies, and assist with professional development activities aimed at improving student achievement.
- Collect, analyze and interpret data and performance measures for dissemination to improve the delivery of services for student with disabilities.
- Assist with the development of policies and procedures to ensure compliance federal, state and local rules, regulations and statues.
- Plan and manage projects including collaboration, coordination and facilitation of work groups.
Behavior Specialist/ School Counselor
Hernando County School District
01.2014 - 01.2016
- Participated in the assessment and functional analysis of behavioral problems of students and provide written reports.
- Assisted in the design of individual behavior management programs using the least restrictive procedures.
- Provided technical assistance to school site staff regarding implementation of individual behavior management programs using the least restrictive procedures.
- Supported students and families with transition from DJJ program back to school based learning.
- Participated in the evaluation of student academic and behavioral progress.
- Developed and conduct groups for students to focus on social skills, anger management, and other relevant topics.
- Participated as an external coach for school based PBS teams and work to maintain data for the University of South Florida’s PBIS program.
- Provided training to teachers and paraprofessionals on specific individual programs and provide ongoing assistance.
- Assisted teachers with the development of crisis intervention plans.
- Planned and conferred with classroom teachers as requested, concerning any behavioral problems affecting students.
- Participated in the referral of students who require further evaluation or follow-up services to the appropriate school personnel or community agencies.
- Assisted with case management and problem solving with other agency personnel and other appropriate professionals on a regular basis.
- Provided parent training on behavioral programs and assistance in crisis intervention.
- Additional duties included working in the Emotional Behavioral Unit as a Tier III support – small group counseling.
- Called to crisis within the district to offer de-escalation strategies.
- Support School Administrations to build capacity within the schools.
Residential Behavior Specialist
SCO Family of Services
01.2011 - 01.2014
- Develop behavior modification programs and provide ongoing monitoring and updating of individual behavior.
- Provide ongoing training to support staff on cognitive behavioral interventional strategies and behavior programming.
- Administer assessments reflecting individual’s capacity in relation to community integration.
- Chairperson on Long Island Consent Committee – review behavior plan ensuring the plan was cognizant of the rights of the individual.
- Participated in all treatment meetings, case reviews and discharge planning meetings.
- Maintained case notes and records in accordance with program requirements.
- Provided therapeutic consultation to consumers and communicated behavioral progress to family members.
- Agency Trainer for SCIP-r – Strategies for Crisis Intervention and Prevention revised.
Crisis Prevention Specialist/Interim Clinical Director
Madonna Heights, Dix Hills, N.Y.
Dix Hills, N.Y.
01.2009 - 01.2011
- Individual and group counseling focuses includes but is not limited to: social skills, stress management, trauma recovery, anger management.
- Member of multi-disciplinary team providing treatment plans, discharge planning, crisis prevention and residential living structure.
- Consultant for staff in areas of crisis prevention, behavior modification, principals and methods of mental health education.
- Documentation of all patient’s treatment goals, plans and objectives.
- Provided diagnostic knowledge on case histories, clinical assessments and behavior plans to health care staff. Developed leadership and team building programs to merge dissimilar residents and staff into a cohesive team with common focus.
- Advance knowledge of statues, rules and regulations relating to the field of mental health and department of education.
- Ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes.
- Interim Director – responsibility for the direct supervision of residential director, psychologist and social workers as well as maintain facilities and ensured program complied with Office of Mental Health regulations.
- Trained in TCI – Therapeutic Crisis Intervention and PMC- Preventing and Managing Crisis.
School Social Worker
Maryhaven Center of Hope, Port Jefferson, N.Y.
Port Jefferson, N.Y.
01.2008 - 01.2009
- Individual therapy for all grade levels.
- Home based case management for children and families experiencing cognitive impairment, trauma and loss and developmental disorders.
- Comprehensive CSE reports including goals and objectives.
- Psychosocial assessments including DSM-IV TR diagnosis and empirical researched treatment plans and measurements.
- Agency wide training and on-site training on behavior functions and interventions.
- SCERTS (Social Communication Emotional Regulation Transactional Support) specialist.
- Developed and implemented social skills programs, utilizing visual strategies for improving communication and behavior for children with Autism and Asperger disorders.
- Crisis prevention and intervention support for staff and residents.
- Protected clients rights though participation on the Human Rights Committee.
- Functional behavior assessment and behavior intervention plans based on empirical researched methods.
- Conducted Psychosexual assessments for individual with disabilities.
Social Work Intern
Maryhaven Center of Hope, Terryville, N.Y.
Terryville, N.Y.
01.2006 - 01.2007
- Developed and facilitated programs for a diverse geriatric population.
- Analyzed and interpreted the need of residents and offered appropriate solutions.
- Individual counseling focused on environmental, social and medical issues.
- Knowledge of federal program: Housing and Urban Development.
- Knowledge of Medicare and Medicaid programs for the elderly.
- Conducted geriatric mental status interviews and applied interventions.
Education
Master of Social Work -
Stony Brook University
Stony Brook, N.Y.05.2007
Bachelor of Science - undefined
St. Joseph’s College
Patchogue, N.Y.05.2005
Skills
- Therapeutic intervention
- Crisis intervention
- Treatment planning
- Evidence-based practices
- Staff mentorship
- Compliance management
- Operational efficiency
- Marketing strategies
- Client assessment
- Training program delivery
- Conflict resolution
- Relationship building
- Small business operations
Certification
- School Social Worker Certification 2017
- Qualified Supervisor
- Suicide Prevention
- Counseling
- PMC OMH – Preventing and Managing Crisis through Office of Mental Health
- TCI – Therapeutic Crisis Intervention
- SCIP – r - Strategies for Crisis Intervention Prevention revised - Trainer
- CPI – Crisis Prevention Intervention
- CPR/First aid
- Certified Youth Mental Health Specialist (CYMHS)
- CPR
Timeline
Clinical Director
Behavioral Treatment Center
06.2025 - 11.2025
Regional Therapist
Lake County School District
08.2024 - 06.2025
Director of Therapeutic Services and Program Devel
Integrated Psychological Services
01.2023 - 08.2024
Mental Health Specialist
Hendry County School Districe
08.2022 - 01.2023
Operations Director
Talbot House Ministries
02.2018 - 08.2019
Private Practice Owner and Therapist
Strength Based Therapy
01.2018 - Current
School Social Worker (Social Behavior Program)
Pasco County School District
01.2016 - 01.2018
Behavior Specialist/ School Counselor
Hernando County School District
01.2014 - 01.2016
Residential Behavior Specialist
SCO Family of Services
01.2011 - 01.2014
Crisis Prevention Specialist/Interim Clinical Director
Madonna Heights, Dix Hills, N.Y.
01.2009 - 01.2011
School Social Worker
Maryhaven Center of Hope, Port Jefferson, N.Y.
01.2008 - 01.2009
Social Work Intern
Maryhaven Center of Hope, Terryville, N.Y.
01.2006 - 01.2007
Bachelor of Science - undefined
St. Joseph’s College
Master of Social Work -
Stony Brook University