Danielle Jones
Farmville,VA
Summary
Proven HR Generalist with a track record of enhancing employee relations and improving service delivery at Benchmark Community Bank. Expert in HRIS systems and benefits administration, adept at fostering positive work environments and driving significant improvements in employee satisfaction. Skilled in employee onboarding and performance evaluation, demonstrating a results-driven approach with a focus on strategic HR and customer service achievements.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Benchmark Community Bank
Kenbridge, VA
02.2022 - Current
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Implemented and supervised orientation procedures for new hires.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Customer Service Representative
Benchmark Community Bank
Farmville, VA
09.2018 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Relationship Teller
Benchmark Community Bank
Farmville, VA
08.2017 - 09.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Customer Service Manager
Food Lion
Farmville, VA
08.2015 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assistant Customer Service Manager
Food Lion
Farmville, VA
08.2014 - 08.2015
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Office Assistant
Food Lion
Farmville, VA
01.2014 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
Food Lion
Farmville, VA
08.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Business Administration - Human Resources Management
Liberty University
Lynchburg, VA07.2022
Phlebotomy
Southside Virginia Community College
Alberta, VA06.2017
High School Diploma -
Cumberland County High School
Cumberland, VA05.2013
Skills
- Employee Onboarding
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
- Records Management
- Employee Relations
- Employee file management
- Termination Procedures
- New employee orientations
- Payroll Processing
- Background Checks
- Procedures implementation
- FMLA Administration
- Employee programs
- Performance Evaluation
Timeline
Human Resources Generalist
Benchmark Community Bank
02.2022 - Current
Customer Service Representative
Benchmark Community Bank
09.2018 - 02.2022
Relationship Teller
Benchmark Community Bank
08.2017 - 09.2018
Customer Service Manager
Food Lion
08.2015 - 08.2017
Assistant Customer Service Manager
Food Lion
08.2014 - 08.2015
Office Assistant
Food Lion
01.2014 - 08.2014
Cashier
Food Lion
08.2013 - 01.2014
Bachelor Of Business Administration - Human Resources Management
Liberty University
Phlebotomy
Southside Virginia Community College
High School Diploma -
Cumberland County High School