Danielle Kasey
Statesville,NC
Summary
I am a driven and reliable certified pharmacy technician with over 10 years of experience working within a fast-paced chain retail pharmacy, clinic based specialty pharmacy, and my current role as a Pharmacy Patient Advocate. I am service oriented and organized with a solid understanding of pharmacy operations and regulations, I am excited to bring my knowledge of different pharmacy setting roles, customer service experience, and bright personality to this role.
Overview
10
10
years of professional experience
Work History
Pharmacy Patient Advocate
Cone Health System
04.2023 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Assisted pharmacists with medication therapy management services for improved patient adherence and overall health outcomes.
Certified IV Pharmacy Technician
Novant Health Specialty Pharmacy
06.2019 - 04.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
Certified Pharmacy Technician
Walgreens
06.2014 - 06.2019
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated directly with doctors offices via telephone, fax and email.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
Pharmacy Certificate -
Mitchell Community College
Statesville, NC06.2014
Skills
- Effective communication skills
- Professionalism and Ethics
- Workflow Management
- Multitasking
- Problem-Solving
- Documentation and paperwork
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
Timeline
Pharmacy Patient Advocate
Cone Health System
04.2023 - Current
Certified IV Pharmacy Technician
Novant Health Specialty Pharmacy
06.2019 - 04.2023
Certified Pharmacy Technician
Walgreens
06.2014 - 06.2019
Pharmacy Certificate -
Mitchell Community College