Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Kinderknecht

Osawatomie,KS

Summary

Adept at elevating customer experiences and leading teams to success, I honed my skills in event planning and customer service management. My expertise in cash handling accuracy and fostering strong relationships has consistently enhanced team performance and customer satisfaction, showcasing a commitment to excellence and continuous improvement.

Overview

11
11
years of professional experience

Work History

Head Mixologist

B.P.O.Elks 921
04.2018 - Current
  • Enhanced team performance by providing comprehensive training on mixology techniques and best practices.
  • Supervised bar staff, maintaining a professional and productive work environment conducive to excellent service delivery.
  • Mentored junior bartenders in advanced mixology skills, facilitating their professional development within the industry.
  • Collaborated with kitchen staff to create unique food and drink pairings for special events.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Stored supplies according to bar policies and health code requirements.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Operated cash register to record transactions accurately and efficiently.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Representative

Great Southern Bank
01.2016 - 06.2016
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Teller 2

Great Southern Bank
08.2013 - 01.2016
  • Processed customer transactions promptly, minimizing wait times.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Notary Public

Education

Criminal Justice

Cloud County Community College
Concordia, KS

High School Diploma -

Osawatomie High School
Osawatomie, KS
05-2008

Skills

  • Strong Communication Skills
  • Continuous Learning and Improvement
  • Networking and relationship building
  • Event Planning and Execution
  • Social Media Promotion
  • Team Leadership and Training
  • Efficient time management
  • Decision Making and Judgment
  • Efficient multitasking
  • Cleanliness and sanitation

Timeline

Head Mixologist

B.P.O.Elks 921
04.2018 - Current

Customer Service Representative

Great Southern Bank
01.2016 - 06.2016

Teller 2

Great Southern Bank
08.2013 - 01.2016

Criminal Justice

Cloud County Community College

High School Diploma -

Osawatomie High School

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Danielle Kinderknecht