Danielle King
Arlington,TX
Summary
Experienced customer service representative with over five years of experience in telephone, email, and virtual customer service. Highly familiar with customer relationship management (CRM) systems and software, conflict resolution, and customer escalations. I love what I do and am excited to use my proven skills and customer enthusiasm to bring customer satisfaction efficiently and effectively to all of those I encounter while on the job.
Overview
5
5
years of professional experience
Work History
Reservations Specialist
Corpay
01.2023 - 01.2024
- Obtaining reservations consistency and execution between multiple systems and channels utilizing the booking process
- Ensuing professional accommodations for Flight Crew and transportation requirements for a high customer service satisfaction quota
- During weather delays I effectively made sure every flight crew had hotels booked and transportation ready before flights landed
- Communicating professionally to ensure booking with high request vendors for American flight crew
Health Care Resolutions Agent
Conduent
09.2021 - 01.2023
- Remote position; Resolving customer inquiries regarding health care benefits accounts such as FSA, HSA, Retirement and Dependent care
- HIgh inbound call volume retrieving customer data, resolving insurance claims and reviewing insurance invoices remotely
- Provided technical support, troubleshooting & claims execution strategies, related to accounts rolling over or renewing
- Lowers the rate of Escalated customers to appropriate departments for billing issues, complaints by quickly answering problems while maintaining a calm tone and attitude
Customer Service / Sales Associate
General Motors
03.2020 - 01.2021
- Remote Position; Direct sales for Onstar that are programmed in every GM vehicle, I developed great customer relationships to ensure that Onstar products were activated to guarantee safety and reliability
- Ranked number two in my team for production in sales and maintained a 87% customer satisfaction survey rating
- Professionally responding to all customer activation needs and providing great product information effectively
Product Evaluator
Rent the Runway
01.2019 - 01.2020
- Skilled trained to examine thousands of worn clothing incoming from customers and to professionally clean multiple stains with required products for accurate stain removal process
- Maintained continuous movement and standing to ensure proper cleaning for incoming clothing and accessories
- Processed returns and standards of daily quota for inbound orders
Education
Business Administration -
American Intercontinental University
01.2019
High School Diploma -
Euless Trinity High School
01.2016
Skills
- Fluent in English
- ZenDesk
- 70 WPM Typing Speed
- Virtual Chat/Email Support
- Technical Support
- Sales Escalations
- Account management
- Cold calling
- Call center
- POS Systems
Personal Information
Title: Customer Service Specialist
Timeline
Reservations Specialist
Corpay
01.2023 - 01.2024
Health Care Resolutions Agent
Conduent
09.2021 - 01.2023
Customer Service / Sales Associate
General Motors
03.2020 - 01.2021
Product Evaluator
Rent the Runway
01.2019 - 01.2020
Business Administration -
American Intercontinental University
High School Diploma -
Euless Trinity High School