YANESSA ALVAREZ-BOWSER
Johns Island,SC
Summary
Hardworking and passionate professional with strong organizational skills eager to secure entry-level Assistant Merchandise Planner position. Ability to handle multiple projects simultaneously with a high degree of accuracy and ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Reservations Specialist
Kiawah Exclusives
01.2022 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Handled guest complaints promptly and appropriately, calling in repairmen, and other support services..
- Trained new team members on company policies and reservation procedures, increasing team efficiency.
- Provided exceptional customer service through entire booking process, leading to positive reviews and referrals.
- Coordinated move-ins and move-outs, ensuring smooth transitions for guests and property management team.
- Converted inbound calls into sales 80% of time.
Operations Associate
Louis Vuitton
01.2021 - 01.2022
- Optimized workspace layout for improved workflow and efficiency.
- Contributed to loss prevention efforts by identifying damaged or misplaced items and reporting discrepancies.
- Increased inventory accuracy by conducting regular audits and implementing loss prevention measures.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies.
- Trained and mentored new team members.
- Maintained accurate records ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Led quality assurance initiatives, significantly reducing incidence of product defects.
Brand Ambassador
Buly 1803 @ Bergdorf Goodman
01.2017 - 01.2018
- Built and maintained strong client relationships to ensure leads, future business and maximum productivity.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Accurately processed POS transactions including returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
Social Media Manager
Madera Books
01.2012 - 01.2017
- Acted as primary point of contact for new business inquiries and client relations
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Independent Jewelry Contractor
Lulu Frost
01.2012 - 01.2016
- Created samples and pieces by hand for inventory and custom orders using specialized equipment.
- Assisted customers with repairs and restorations services.
- Performed regular quality control checks on finished products to maintain exceptional craftsmanship standards.
Sales Associate
J. Crew
01.2011 - 01.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed efficient cash register operations.
- Created visual displays to highlight new and featured products.
- Collaborated with store managers to determine best placement for merchandise displays.
Assistant Buyer
Draper's & Damon's
03.2006 - 07.2007
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Maintained complete documentation and records of all product for the season.
- Interacted with vendors, on ongoing developments and new product.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Coordinated samples and photoshoot content for marketing department.
Design Assistant
Town & Country Living
05.2003 - 08.2003
- Ordered samples from vendors to handle presentation creation activities.
- Teamed on development of inspiration boards, sample material collections, and color selection for upcoming product design.
- Supported senior designer with mockups, material searches, specifications for designs and other administrative tasks.
- Worked as liaison between the sales and sourcing departments to review and strategize design budgets.
- Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
Assistant Buyer
Global Purchasing
06.2002 - 05.2003
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Built and grew database of preferred vendors to manage supplier performance.
- Processed purchase orders and invoices in accordance with company procedures.
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Education
Bachelor of Arts - Fashion Merchandising
CSU Long Beach
Long Beach, CA06.2002
Metalsmith/Jewelry courses
OCC
Costa Mesa, CACertificates in WordPress Development, Front End Development & Visual Design
Skillcrush.com
NY, NYSkills
- Problem-solving abilities
- Organizational Skills
- Customer Service
- Attention to Detail
- Fluent in Spanish
- Adobe Creative Suite
- Microsoft Office
- Google Suite
Timeline
Reservations Specialist
Kiawah Exclusives
01.2022 - Current
Operations Associate
Louis Vuitton
01.2021 - 01.2022
Brand Ambassador
Buly 1803 @ Bergdorf Goodman
01.2017 - 01.2018
Social Media Manager
Madera Books
01.2012 - 01.2017
Independent Jewelry Contractor
Lulu Frost
01.2012 - 01.2016
Sales Associate
J. Crew
01.2011 - 01.2012
Assistant Buyer
Draper's & Damon's
03.2006 - 07.2007
Design Assistant
Town & Country Living
05.2003 - 08.2003
Assistant Buyer
Global Purchasing
06.2002 - 05.2003
Bachelor of Arts - Fashion Merchandising
CSU Long Beach
Metalsmith/Jewelry courses
OCC
Certificates in WordPress Development, Front End Development & Visual Design
Skillcrush.com
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