Miya Aros
Phoenix,AZ
Summary
Driven by a commitment to operational excellence, I'm a well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of required policies. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
9
9
years of professional experience
Work History
Reservations Specialist
Grace Hospitality
Scottsdale, AZ
08.2024 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Provided high level of customer service to each customer by using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed reservations through online systems, ensuring accuracy and efficiency in booking processes.
COUNTRY CLUB FACILITY OPS
Lifetime Fitness
Goodyear, ARIZONA
09.2023 - 10.2024
- Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Demonstrated and supported continuous improvement and growth mindset.
- Led cross-functional projects that improved operational efficiency.
SERVER
Majerles
Phoenix, ARIZONA
02.2023 - 08.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
HOTEL FRONT DESK SUPERVISOR
Hyatt Regency
Phoenix, ARIZONA
05.2021 - 02.2023
- Provided ongoing training sessions for front desk staff on topics such as customer service techniques and conflict resolution.
- Proficiently handled all customer inquiries and complaints, utilizing problem solving skills to resolve issues promptly.
- Maintained detailed records of guest stays, including billing information, room availability.
- Served as a liaison between customers and other departments within the hotel; ensured timely response times for requests or inquiries.
- Trained staff members.
SERVER
Majerles
Goodyear, ARIZONA
06.2019 - 03.2020
- Answered telephones to take reservations or to-go orders.
- Memorized frequent customer preferences to build relationships and loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Used focus and memorization skills to keep track of tables and remember orders.
TRAVEL SALES AGENT
Spartan Mindset
Miami, FLORIDA
01.2017 - 05.2019
- Provided support for colleagues when needed during busy periods or times of absence.
- Participated in weekly meetings to discuss upcoming promotions or changes in policy.
- Trained new employees on company policies and procedures related to travel sales.
- Attended trade shows and conferences representing the company's products and services.
- Developed and maintained relationships with international and domestic travel partners, utilizing effective networking techniques.
Education
HIGH SCHOOL DIPLOMA -
Tolleson Union High
Tolleson05.2016
Skills
- Organizational Skills
- Critical Thinking
- Customer Service
- Time Management
- Upselling techniques
- Data entry accuracy
- Strong Work Ethic
- Multitasking Abilities
- Effective Communication
- Active listening
- Data entry
- Critical thinking
- Call center experience
- Written and oral communication
Timeline
Reservations Specialist
Grace Hospitality
08.2024 - Current
COUNTRY CLUB FACILITY OPS
Lifetime Fitness
09.2023 - 10.2024
SERVER
Majerles
02.2023 - 08.2023
HOTEL FRONT DESK SUPERVISOR
Hyatt Regency
05.2021 - 02.2023
SERVER
Majerles
06.2019 - 03.2020
TRAVEL SALES AGENT
Spartan Mindset
01.2017 - 05.2019
HIGH SCHOOL DIPLOMA -
Tolleson Union High