Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Gerhard

Riverview,FL

Summary

Dynamic Reservations Specialist with Hilton, adept at enhancing customer satisfaction through exceptional service and active listening. Proven ability to streamline processes using current reservation software, contributing to improved workflow efficiency. A dedicated team player committed to professional development and delivering outstanding guest experiences, all while having a good attitude and remaining positive.

Overview

2
2
years of professional experience

Work History

Reservations Specialist

Hilton
01.2018 - 03.2020
  • Managed guest reservations using Hilton's property management system to ensure accuracy and efficiency.
  • Assisted guests with inquiries, providing information on services and policies to enhance customer satisfaction.
  • Collaborated with team members to streamline reservation processes, improving overall workflow efficiency.

Education

Associate of Science - General Education

Ozark Technical College
Springfield, MO

Skills

Customer service experience

Timeline

Reservations Specialist

Hilton
01.2018 - 03.2020

Associate of Science - General Education

Ozark Technical College
Margaret Gerhard