DANIELLE K JOHNSON
BALTIMORE,USA
Summary
Experienced with coordinating delivery schedules and managing shipping logistics. Utilizes strong organizational skills to ensure timely and accurate deliveries. Track record of maintaining high customer satisfaction and effective problem-solving.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current Maryland license with clean driving record.
Overview
17
17
years of professional experience
Work History
Delivery Driver, Shipping
Amazon Flex
Baltimore, MD
07.2023 - Current
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
- Safely transported fragile items, resulting in a reduction of damaged goods claims.
- Utilized defensive driving techniques during adverse weather conditions ensuring both personal safety as well as product integrity.
- Monitored traffic conditions to avoid delays while delivering products expeditiously as possible without compromising safety standards.
- Coordinated with dispatchers efficiently obtaining necessary route information updates related various pickup/drop-off locations.
- Completed accurate paperwork for shipments, reducing errors that could lead to lost or delayed packages.
- Utilized GPS technology to optimize delivery routes, saving time and increasing productivity.
Transit Bus Operator
Mdot Mta
Baltimore, MD
11.2008 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Education
Lake Clifton-Eastern High School
Baltimore, MD06.2000
Skills
- Strong work ethic
- Safe driving practices
- Efficient multitasking
- Patience and perseverance
- Defensive driving techniques
- GPS technology
- Clean driving record
- Professional appearance
- Vehicle maintenance
- Problem-solving capacity
- Positive attitude
- Time management
Timeline
Delivery Driver, Shipping
Amazon Flex
07.2023 - Current
Transit Bus Operator
Mdot Mta
11.2008 - Current
Lake Clifton-Eastern High School