Danielle Klein
9200 University City Blvd, Charlotte,NC
Summary
Motivated student interested in applying interpersonal skills in professional settings. Prepared to problem-solve and contribute positively to a team environment. Enthusiastic to use academic experiences and part-time work to gain valuable experience.
Overview
1
1
year of professional experience
Work History
Pet Sitter
Rover
Charlotte, NC
11.2023 - Current
- Delivered exceptional customer service by providing overnight care at clients' homes, using pet care apps to keep owners informed with photos and progress updates, and effectively addressing and resolving client concerns.
- Maintained consistent and proactive communication with clients to discuss pet care needs, customize care plans, and handle any issues, ensuring high level of satisfaction.
- Fostered long-term relationships with clients and their pets through personalized care and additional services, such as handling mail and packages, to enhance client loyalty and overall satisfaction.
- Ensured pets received ample exercise through regular walks and play activities, while monitoring their safety and preventing injuries from other animals or environmental hazards.
- Offered companionship and engaging playtime to support pets' emotional well-being, focusing on socialization and stress reduction.
- Provided comprehensive daily and overnight pet care, including administering special diets and medications, keeping living areas clean, and offering continuous companionship to alleviate separation anxiety.
Delivery Driver
DoorDash
Charlotte, NC
04.2023 - 11.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - French, International Studies
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer Service
- Following Instructions
- Schedule Management
- Flexible Schedule
- Positive Attitude, Reliable, and Adaptable
- Pet Care, Sitting, and Boarding
Affiliations
- Reading
- Studying languages
Timeline
Pet Sitter
Rover
11.2023 - Current
Delivery Driver
DoorDash
04.2023 - 11.2023
Bachelor of Arts - French, International Studies
University of North Carolina At Charlotte