Danielle Koprivec
Jamestown,VA
Summary
Results-driven Manager and Bartender/Server delivering exceptional guest experiences and operational success. Led teams with clear direction and optimized workflows to enhance efficiency and service quality while consistently meeting revenue targets and guest satisfaction KPIs. Resourceful Event Bartender specializing in mixology and customer service, thriving in fast-paced environments to ensure smooth operations at high-volume events.
Overview
7
7
years of professional experience
Work History
Event Bartender
The Happiest Hour
, VA
02.2026 - Current
- Applied expertise in spirits and mixology techniques to craft unique cocktails
- Cultivated upbeat, friendly atmosphere to enhance guest experience
- Adapted work approach to meet dynamic event demands
- Fast-paced
Server/Bartender
Park Lane Tavern
Hampton, VA
01.2026 - Current
- I am a Server/bartender at Park Lane Tavern, delivering exceptional guest experiences by proactively anticipating needs and providing personalized service. I consistently sustain high-level customer satisfaction through accurate order taking, timely service, and meticulous attention to detail in the dining room. I collaborate with kitchen and bar teams to optimize flow, upsell menu items, and maintain accurate POS transactions while adhering to cash handling and safety standards. I train new staff on service protocols, hospitality excellence, and sanitation practices. My contributions drive repeat business, increase average ticket, and enhance overall restaurant reputation.
- Executed opening and closing tasks, ensuring supplies were restocked to maintain service readiness.
- Welcomed customers warmly and ensured they received attentive and personalized service throughout their dining experience.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
Server/Bartender
Hooters
Williamsburg, VA
04.2023 - 11.2025
- Delivered exceptional customer service, ensuring a welcoming and friendly atmosphere for all patrons. Adapted to fast-paced environments, demonstrating resilience and multitasking abilities. Employed effective communication skills to interact with diverse clientele. Conducted regular checks on guest tables to ensure satisfaction and provide timely service. Contributed to a positive team environment, promoting collaboration and support among staff.
- Prepared a variety of beer, cocktails, and specialty drinks according to Hooters bar standards for customer enjoyment.
- Verified guest identification to ensure compliance with alcohol service policies during shifts.
- Cleaned and organized bar areas, tables, and service stations to uphold hygiene standards during shifts.
- Managed cash and card transactions, accurately closing the register at the end of shifts.
- Addressed guest concerns promptly to maintain service flow during busy periods.
- Juggled multiple tasks efficiently in a high-pressure environment to meet customer needs.
- Effectively multitasked within fast-paced environment.
- Regularly checked bar inventory levels and restocked items proactively before running out.
- Monitored bar inventory and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Greeted frequent visitors by name and explained new promotions.
Customer Service Supervisor
Wawa
Williamsburg
10.2019 - 04.2023
- Oversaw a team of customer service representatives, ensuring high levels of performance and customer satisfaction. Implemented training programs that improved team efficiency and reduced onboarding time by 30%. Fielded customer complaints and queries, fast-tracking them for problem resolution. Managed departmental budgets and resources to ensure cost-effective operations. Mentored and coached team members, leading to increased employee engagement and retention. Conducted market research to understand customer needs and adjust service offerings accordingly. Streamlined processes that improved response times and increased customer satisfaction ratings by 20%. Responsible for reconciling and balancing all cash registers, tills, and deposit safe, ensuring proper handling of safe drops and bank pick ups.
Education
High School Diploma -
Fairless High School
NavarreSkills
- Cocktail craftsmanship
- POS systems
- Cash Handling
- Customer Service
- Guest service
- Order efficiency
- Sanitation practices
- Service excellence
- Problem Resolution
- Multitasking
- Staff training
- Training delivery
- Team Collaboration
- Team coordination
- Communication
- Event coordination
- Sales enhancement
- Stock management
- Attention to Detail
- Conflict resolution
- Problem solving
- Reliable and punctual
- Flexible availability
- Team player
- Customer engagement
- Multitasking skills
- Product Management
- CRM management
- Database Management
- Multitasking skills
- Customer engagement
Personal Information
Title: Manager and server
Timeline
Event Bartender
The Happiest Hour
02.2026 - Current
Server/Bartender
Park Lane Tavern
01.2026 - Current
Server/Bartender
Hooters
04.2023 - 11.2025
Customer Service Supervisor
Wawa
10.2019 - 04.2023
High School Diploma -
Fairless High School