DANIELLE KRUPICKA
Scott Horvath - State Farm Agency
Ault,CO
3
years of professional experience
Developed critical client management and problem-solving skills in fast-paced insurance environment. Known for effective communication and thorough understanding of policy details. Seeking to leverage these transferable skills in new field, focusing on building client relationships and delivering exceptional service.
Work History
INSURANCE ACCOUNT REPRESENTATIVE
2 Years- Prepared tailored quotes and proposals for clients, ensuring alignment with specific insurance requirements and enhancing client satisfaction
- Guided customers through initial insurance claims process, ensuring clarity and confidence in their submissions
- Communicated effectively with policyholders regarding the status of their claims throughout the entire process
- Updated policyholders on claims status, fostering trust and transparency throughout the claims process
- Verified accuracy of submitted documents such as police reports, medical bills, repair estimates, etc
- Managed client accounts, ensuring timely responses to inquiries and efficient resolution of issues
- Adhered to company policies and industry regulations while handling sensitive customer information with confidentiality
- Participated in ongoing training sessions to stay current on industry trends and best practices
- Collaborated with team members to streamline processes, enhancing overall customer service experience
TEAM ASSOCIATE
1 Year- Delivered exceptional customer service by assisting with inquiries and promptly resolving issues to enhance customer satisfaction
- Managed inventory levels to ensure product availability and accuracy, supporting seamless operations
- Contributed to overall team operations to contribute to the success of our team
- Trained new team members on store policies and operational procedures.
Education
Property & Casualty; Life, Accident & Health - CO - Colorado State Licensed
HIGH SCHOOL DIPLOMA - General Studies
Skills
Policy quoting and binding
Insurance policy expertise
Insurance product knowledge
CRM Software - Salesforce
Document management
Microsoft Office
Conflict resolution
Professional communication
Active listening
Goal-oriented mindset
Timeline
INSURANCE ACCOUNT REPRESENTATIVE
Scott Horvath - State Farm Agency
08.2024 - CurrentRead More
TEAM ASSOCIATE
Wal-Mart
08.2023 - 08.2024Read More
Harold Ferguson High School
HIGH SCHOOL DIPLOMA from General Studies
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XCEL Solutions
Property & Casualty; Life, Accident & Health - CO from Colorado State Licensed
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