Danielle Kruser
Dubuque
Summary
Dedicated sales associate proficient in upselling and delivering exceptional customer service. Proven ability to enhance team productivity and foster a collaborative environment. Achieves sales targets by leveraging consultative techniques and personalized recommendations.
Overview
14
14
years of professional experience
Work History
Assembly Line Worker
ProPulse
Peosta
11.2025 - 02.2026
- Operated assembly line machinery to maintain consistent production flow.
- Assembled component parts and hand-finished products to ensure high quality standards.
- Inspected products for quality assurance and compliance standards.
- Identified defective materials and promptly reported issues to management for resolution.
- Collaborated with team members to enhance assembly processes and reduce bottlenecks.
- Maintained cleanliness and organization of work area to promote safety.
Sales Associate
Stuff etc.
Waterloo
10.2020 - 12.2020
Customer Service Representative
Swiss colony
Dickeyville
01.2019 - 08.2019
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Delivered empathetic solutions and recommendations to enhance customer satisfaction and resolve issues effectively.
- Provided support to associates in resolving customer issues.
- Educated customers and professionals on eligibility, benefits, claims payment, and authorizations to ensure clear understanding and compliance.
- Opened and closed accounts and processed applications.
Optician
Vision 4 Less
Dubuque
11.2016 - 04.2018
- Achieved sales targets consistently by recommending products meeting needs of customers.
- Recommended frames and lenses tailored to customer prescriptions, enhancing satisfaction with eyewear choices.
- Recommended eyewear choices, considering comfort and functional requirements for frames and lenses.
- Calculated fittings by measuring facial features, providing customized adjustments for comfort and optimal vision.
- Explained best methods for cleaning and maintaining contact lenses.
- Read and accurately followed prescriptions given by optometrists.
- Verified vision and any pertinent insurance benefits information prior to material purchases.
- Managed inventory of optical supplies, ensuring optimal stock levels to meet customer demand.
- Greeted customers to shop and provided a pleasant experience at eye-care center while filling prescriptions.
Sales Associate
Platos closet
Dubuque
02.2012 - 09.2013
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Restocked front lanes and displays to maintain optimal product availability and enhance visual appeal.
- Unboxed and restocked merchandise to create attractive displays that engage customers.
- Monitored store shelves and aisles for upkeep needs, ensuring organized products and clean environment.
Education
High School Diploma -
Cuba city highschool
Cuba city, Wisconsin06-2012
Skills
- Assembly processes
- Machine operation
- Production efficiency
- Quality control
- Lean manufacturing
- Process optimization
- Problem solving
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Customer service
- Customer service excellence
Timeline
Assembly Line Worker
ProPulse
11.2025 - 02.2026
Sales Associate
Stuff etc.
10.2020 - 12.2020
Customer Service Representative
Swiss colony
01.2019 - 08.2019
Optician
Vision 4 Less
11.2016 - 04.2018
Sales Associate
Platos closet
02.2012 - 09.2013
High School Diploma -
Cuba city highschool