Danielle kucharek
Gaylord,MI
Summary
Dynamic hospitality professional with extensive experience at Arlenes Diner, excelling in employee training and inventory management. Proven ability to enhance customer satisfaction through effective conflict resolution and meticulous order accuracy. Skilled in mixed beverage preparation and POS operation, thriving in fast-paced environments while maintaining high standards of cleanliness and service.
High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service.
Overview
14
14
years of professional experience
Work History
Bartender Assistant
Treetops
Gaylord , MI
06.2020 - 03.2023
- Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Processed payments for purchases using cash registers or POS systems.
Waitress Supervisor
Arlenes Diner
Gaylord , MI
03.2014 - 03.2020
- Coordinated catering services for special events such as weddings or corporate functions.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Assisted bartenders when needed during peak hours or when short staffed.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Cashier
Lowes Home Improvment
Gaylord , MI
09.2012 - 03.2014
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items and checked pricing on cash register for accuracy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
Fine Dining Server
Sugar Bowl Restaurant
Gaylord , MI
09.2009 - 03.2014
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Ensured food presentation met high-quality standards before serving to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
- Prepared checks, itemizing total meal costs and taxes.
- Utilized POS systems for order entry and processing with precision.
Education
General Computer,science And Arts
Gaylord High
Gaylord, MI06-1995
Skills
- Inventory management
- Glassware handling
- Mixed beverage preparation
- Point of sale operation
- Employee training
- Customer service
- Order accuracy
- Team collaboration
- Time management
- Conflict resolution
- Sanitation practices
- Presentation skills
- Cash handling
- Cleanliness maintenance
- Alcohol safety
- Salesmanship
- Garnish preparation
- Fast-paced environment
- Efficient multitasking
Timeline
Bartender Assistant
Treetops
06.2020 - 03.2023
Waitress Supervisor
Arlenes Diner
03.2014 - 03.2020
Cashier
Lowes Home Improvment
09.2012 - 03.2014
Fine Dining Server
Sugar Bowl Restaurant
09.2009 - 03.2014
General Computer,science And Arts
Gaylord High