Danielle Lah
Herriman,UT
Summary
•Experienced customer service/retail professional, seeking a position as a Customer Associate with the willingness to learn and grow in the role at Costco!
•Experienced with cash handling through many years in retail and in the salon/spa.
•Reliable and hardworking team member
Overview
10
10
years of professional experience
Work History
Master Aesthetician
Lucienne Med Spa
South Jordan, Utah
05.2024 - Current
- Deliver personalized skincare consultations, assessing client needs and recommending tailored treatment plans.
- Perform advanced facial treatments, including microdermabrasion, chemical peels, microneedling and lasers.
- Analyze skin conditions and make appropriate product recommendations.
- Educate patients on treatment options.
- Educate clients on post-treatment care and products to enhance outcomes and maintain skin health.
- Explain the benefits of having the right products and skincare routine at home
- Recommend specific retail products we carry for on going use at home
- Participated in marketing efforts such as creating promotional videos to attract new clients.
- Assist in inventory management by tracking products used during treatments and replenishing stock as needed.
- Stocked treatment rooms with proper supplies.
- I always try to create a friendly, warm, and exceptional customer experience.
Sales Associate
Bath & Body Works
South Jordan, Utah
10.2022 - Current
- Provided a welcoming and positive first impression to welcome new and existing customers.
- Assessed customer needs and helped them locate products within the store
- Organized and cleaned counters, cupboards, racks and shelves to maintain store appeal, engage customers, and promote specific merchandise.
- Assisted in maintaining visual merchandising standards, enhancing product presentation and store appeal.
- Rotated and restocked items on shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed inventory levels effectively, ensuring accurate stock counts and timely replenishment of merchandise.
- Handled cash transactions efficiently
- Prepared merchandise for sales floor by pricing, tagging and gift wrapping.
- Trained new associates on register and customer engagement strategies
- Handled online orders by carefully locating the correct items on the order, bagging, and correctly filling out customer information and order numbers and placing orders in the correct area.
- Collaborated with team members to achieve monthly sales targets.
- Worked quickly and efficiently during the checkout process to reduce wait times and improve customer satisfaction.
Master Esthetician/Hair Stylist
Life Aveda Salon And Spa
04.2016 - 06.2018
- Welcomed each of my clients with a cup of hot tea and a consultation before every hair/spa treatment.
- Performed face & full body waxing.
- Brow & lash tinting.
- Performed relaxing manicures and pedicures with massages, hot towels, hydrating foot masks, exfoliation and close attention to detail with gel polish.
- Continued to educate myself to gain knowledge of facial massage techniques and skin care products.
- Discussed treatment options with clients.
- Developed customized facial treatments for individual guests to address their specific skin care needs and made appropriate product recommendations
- Educated clients on proper home-care regimens.
- Created repeat business by developing long-term relationships with regular customers.
- Told guests about current promotions, events and services within the spa/salon.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Had thorough knowledge of all salon and spa products and services.
- Used social media platforms to promote salon and services.
- Helped with inventory and set up retail displays to attract customers attention.
- Kept work areas, tools, and equipment clean and properly sanitized.
Education
MASTER ESTHETICS
PAUL MITCHELL THE SCHOOL
Salt Lake City, UT12.2015
COSMETOLOGY
PAUL MITCHELL THE SCHOOL
Salt Lake City, UT03.2015
Skills
- Customer service & engagement
- Teamwork, collaboration & communication
- Reliable and punctual
- Working the register and cash handling
- Eager to learn new things
- Attention to detail
Timeline
Master Aesthetician
Lucienne Med Spa
05.2024 - Current
Sales Associate
Bath & Body Works
10.2022 - Current
Master Esthetician/Hair Stylist
Life Aveda Salon And Spa
04.2016 - 06.2018
MASTER ESTHETICS
PAUL MITCHELL THE SCHOOL
COSMETOLOGY
PAUL MITCHELL THE SCHOOL