Danielle Lail
Tampa,FL
Summary
As a motivated and customer-oriented individual, I have a proven track record of providing excellent customer service and resolving customer complaints in a timely manner. I have strong problem-solving skills and the ability to multitask in a fast-paced environment. I am seeking to apply my abilities as a Help Desk Technician on your team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kennel technician
Citrus Park Animal, Bird, & Exotics Hospital
2020.08 - 2022.12
- Demonstrated strong communication skills when working with pet owners and other staff members
- Provided excellent customer service to pet owners, including answering inquiries and addressing concerns
- Utilized effective time management strategies when caring for multiple animals simultaneously
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible in high-pressure situations
Customer Service representative
Westchase Veterinary Center and Emergency
2017.08 - 2019.10
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Responded to customer requests for products, services, and company information
- Displayed strong organizational skills while managing multiple projects simultaneously
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07.2025
Associate of Arts - Business
Hillsborough Community College
Tampa, FL05.2020
Skills
- Proficient in Microsoft office suites – Excel, Access, Word, PowerPoint
- Knowledge in modern Operating Systems – Windows, MacOS, Android, iOS
- Customer Communications expert
- Problem-solving skills
- Conflict resolution Skills
- Collaboration Skills
Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- Axelos ITIL Foundation Certification
Personaldevelopment
I have currently started working on my own home lab to implement the knowledge I have been acquiring through school.
Personal Information
Title: Help Desk Technician
Timeline
Kennel technician
Citrus Park Animal, Bird, & Exotics Hospital
2020.08 - 2022.12
Customer Service representative
Westchase Veterinary Center and Emergency
2017.08 - 2019.10
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Arts - Business
Hillsborough Community College
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- Axelos ITIL Foundation Certification
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