Erica Pena
San Antonio,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach looking for an opportunity at a well-reputed organization to gain experience and exposure and expand my knowledge
Overview
10
10
years of professional experience
Work History
Kennel Technician
Wagmore Pet Resort
05.2022 - 08.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Sales Associate
OrangeTheory Fitness
05.2021 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Sold fitness memberships to new members
- Reached out to possible new prospects via telephone
- Cleaned exercise studio floors and front desk
- Dealt with customers and staff on a daily basis.
- Sold memberships and personal training sessions to new customers.
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
Volunteer
Alamo Hospice
03.2018 - 06.2019
- Took and followed detailed directions from others.
- Helped with administrative support by coordinating files and sorting mail.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
San Antonio Humane Society
06.2012 - 02.2018
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
Education
BBA - Accounting
The University of Texas At San Antonio
San Antonio, TX07.2025
Bachelor of Arts - Sociology
University of Texas At Austin
Austin, TX05.2022
Bachelor of Arts - Sociology
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Tom C. Clark
San Antonio, TX05.2019
Skills
- Proficient with Excel, Word, PowerPoint
- Compassionate Care
- Credit and Cash Transactions
- Safety Control
- Teamwork and Collaboration
- Excellent People Skills
- Complex Problem-Solving
- Customer Service
- Multitasking Strengths
- Some proficiency in American Sign Language
Timeline
Kennel Technician
Wagmore Pet Resort
05.2022 - 08.2022
Sales Associate
OrangeTheory Fitness
05.2021 - 08.2021
Volunteer
Alamo Hospice
03.2018 - 06.2019
Volunteer
San Antonio Humane Society
06.2012 - 02.2018
BBA - Accounting
The University of Texas At San Antonio
Bachelor of Arts - Sociology
University of Texas At Austin
Bachelor of Arts - Sociology
The University of Texas At El Paso
High School Diploma -
Tom C. Clark