Danielle Lamar
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Auto Club of Southern California
Remote
11.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Homeowner Experience Specialist
Vacasa
Remote
05.2022 - 10.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Reduced claim processing time with thorough investigations and prompt communication with clients.
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
Technical Support Representative
Conduent
Remote
03.2020 - 08.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Romulus Community High School
Romulus, MI06.2009
Skills
- Provide excellent customer service
- Active listening
- Call center experience
- High volume environments
- Proficient in Microsoft Excel, Word, Outlook & Adobe
- Payment processing
- Product knowledge
- Ability to navigate through multiple open browser windows, computer applications & software
- Building rapport
- Technical support
- Live chat support
- CRM software
- Strong attitude to detail
Timeline
Customer Service Representative
Auto Club of Southern California
11.2023 - 05.2025
Homeowner Experience Specialist
Vacasa
05.2022 - 10.2023
Technical Support Representative
Conduent
03.2020 - 08.2022
High School Diploma -
Romulus Community High School