Danielle Lamore
Results-driven insurance account manager with a strong background in client service, sales, and problem-solving. Brings 11+ years of industry experience, plus a foundation in restaurant customer service. Known for building trust, staying organized, and handling data entry accurately.
Experienced insurance professional with 11+ years in customer service, sales, and account management. Skilled in relationship management, active listening, critical thinking, and organized data entry across HUB International and First Florida Insurance.
Work History
CSR Account Manager
1 Year 5 MonthsWorked for HUB International for 5 years, focusing on client relationship management and prior I worked for at First Florida Insurance for 6 years, specializing in insurance sales and customer service before acquisition by HUB.e for 6/7 years.
Prior to doing insurance, I worked in restaurants (Guanabana's, Schooners, and Chili's)
CSR Account Manager
5 Years- Maintained confidentiality while handling sensitive client information and policy transactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
CSR Account Manager
7 Years- Responded to policyholder inquiries regarding coverage, claims, and billing with clear, accurate information.
- Processed policy changes, endorsements, and cancellation requests in agency systems.
- Reviewed customer records to verify details, resolve discrepancies, and maintain accurate documentation.
- Assisted callers with claims status updates and directed complex issues to appropriate adjusters.