Danielle LaPierre
Missoula,MT
Summary
I’m a healthcare operations leader with 12+ years of on the job training and growth at RMEEC, currently serving as Front Office Director. I specialize in improving patient experience, streamlining workflows, and developing strong, collaborative teams. I’m passionate about leading through change, solving complex operational challenges, and creating systems that support both patients and staff success.
Overview
2027
2027
years of professional experience
Work History
Front Office Director
RMEEC
Missoula, USA
02.2025 - Current
- Lead front office operations, overseeing daily workflow, staffing, and patient experience
- Interview and hire new employees
- Supervise, train, and support front office team members across departments.
- Optimize scheduling systems and processes to improve efficiency.
- Collaborate with clinical and administrative leadership to align operational goals
- Monitor performance, identify areas for improvement, and implement process enhancements
- Implement standard operating procedures for front office activities and workflows.
- Developed front office schedules to optimize staffing during peak times.
- Resolve customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Analyzed customer feedback data to identify areas of improvement.
- Process and approve front office employee timecards
- Ensure protocols are up to date.
Operations Support & Leadership Responsibilities
RMEEC
Missoula, USA
2018 - Current
- Manage scheduling systems, including complex entries and access controls
- Monitoring contract obligations
- Set up and deactivate employee system access across departments and locations
- Identify and implement process improvements
- Improve operational efficiency by identifying workflow gaps and implementing solutions
- Enhanced team support and continuity during leadership transitions
- Completed day-to-day duties accurately and efficiently.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Work successfully with diverse group of coworkers to accomplish goals and address issues
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identify needs of employees promptly and efficiently.
- Assist with customer requests and answered questions to improve satisfaction.
- Collaborate closely with team members to achieve project objectives and meet deadlines.
- Utilize various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Manage time effectively to ensure tasks are completed on schedule and deadlines are met.
Marketing Coordinator
RMEEC
Missoula, USA
2018 - 2025
- Led marketing initiatives across multiple locations, increasing patient engagement and brand visibility
- Collaborated with designers to produce high-quality marketing materials, improving campaign effectiveness
- Coordinated community outreach and physician engagement, strengthening referral networks
- Organized events and promotions, contributing to measurable growth in patient inquiries
- Maintained and updated company websites, ensuring accurate and user-friendly content
- Improved brand consistency across locations through coordinated marketing efforts
- Assisted in developing content for social media platforms to engage target audiences.
- Supported the creation of marketing materials, including brochures and newsletters, for distribution.
- Wrote, proofed and edited content in accordance with established brand guidelines.
- Participated in brainstorming sessions to generate ideas for new products or services.
Refractive Surgery Coordinator
RMEEC
Missoula, USA
2016 - 2025
- Managed end-to-end coordination of refractive procedures, including corneal cross-linking
- Educated patients and families on procedures, improving understanding and satisfaction
- Scheduled surgeries, pre-op visits, and follow-ups with high accuracy
- Handled financial discussions, increasing patient clarity on costs and payment options
- Coordinated surgical logistics, materials, and prescriptions to ensure seamless operations
- Trained new staff on office protocols and patient management systems efficiently.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
Eye Float / Clinical Support
RMEEC
Missoula, USA
2016 - 2025
- Supported multiple clinical roles, ensuring smooth daily operations across departments
- Completed day-to-day duties accurately and efficiently.
- Managed provider schedules and templates, improving workflow efficiency
- Trained new employees, accelerating onboarding and team productivity
- Coordinated daily operations and ensured readiness for new physicians
- Increased team efficiency by cross-training staff and filling critical gaps
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members
LASIK Coordinator Assistant
RMEEC
Missoula, USA
2014 - 2016
- Assisted with scanning patient testing, documentation, and results
- Collaborated with insurance companies to verify coverage for LASIK treatments.
- Participated in advanced training sessions to expand knowledge
- Managed patient records and maintained confidentiality in compliance with regulations.
- Maintained a professional attitude while dealing with challenging situations or difficult patients.
Front Desk Coordinator
RMEEC
Missoula, USA
06.2012 - 2016
- Delivered high-quality patient service in a fast-paced clinical environment
- Managed patient check-ins, insurance verification, and records processing
- Handled high call volumes while maintaining professionalism and efficiency
- Assisted multiple departments as needed, demonstrating flexibility
- Built strong patient relationships, contributing to positive patient experiences
- Recognized for professionalism in handling challenging situations
Skills
- Patient Care Excellence
- Process improvement
- Policy and procedure development
- Customer service
- Cross-Department Collaboration
- Leadership & Team Development
- Staff training
- Adaptability & Change Management
- Problem Solving & Decision-Making
- Organization & Time Management
- Communication & Interpersonal Skills
- Conflict resolution
- Emotional Intelligence
Additional Information
Extensive knowledge of RMEEC operations and workflows, Proven ability to take initiative and grow into leadership roles, Committed to continuous learning and professional development
Timeline
Front Office Director
RMEEC
02.2025 - Current
Front Desk Coordinator
RMEEC
06.2012 - 2016
Operations Support & Leadership Responsibilities
RMEEC
2018 - Current
Marketing Coordinator
RMEEC
2018 - 2025
Refractive Surgery Coordinator
RMEEC
2016 - 2025
Eye Float / Clinical Support
RMEEC
2016 - 2025
LASIK Coordinator Assistant
RMEEC
2014 - 2016