Open To Work
Danielle Larson-Cote
Lake Ozark,MO
Work Preference
Summary
Front/ Back office with scheduling, administrative, phone etiquette, professional customer service and relations. LEADERSHIP Experience With 25 plus years in customer service, I have developed several skilled areas over my tenure including analytical decision making, effective communication, delegation, adaptability within the job force, problem solving techniques, and conflict resolution.
Overview
5
5
years of professional experience
Work History
Sterile Processing Technician
Lakeland Regional Health
Osage Beach, MO
11.2025 - Current
- Streamlined sterilization processes to ensure compliance with health regulations and safety standards.
- Conducted regular inspections of sterile instruments to maintain quality control and operational efficiency.
- Collaborated with surgical teams to assess instrument needs, improving turnaround times for procedures.
- Wrapped trays, instrument packs, and sets.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Maintained accurate inventory records of sterile supplies, ensuring optimal stock levels at all times.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Verified and maintained proper documents and records for sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Recorded biologicals and test results.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
FRONT DESK AGENT • FRONT
The Lodge of Four Seasons
Lake Ozark, MO
07.2021 - Current
- DESK
- LODGE OF THE FOUR SEASONS
- HANDLED PAYMENT PROCESSING AND PROVIDED CUSTOMERS WITH RECEIPTS AND PROPER BILLS AND CHANGE
- ANSWERED TELEPHONES AND GREETED VISITORS TO ASSIST
- ISSUED ROOM KEYS AND SHARED INFORMATION ON POLICIES AND AMENITIES
- WORKED WITH HOUSEKEEPING AND MAINTENANCE STAFF TO ADDRESS AND RESOLVE BUILDING AND ROOM ISSUES
- POSTED CHARGES, UPDATED ACCOUNTS AND ISSUED BILLS
- RECEIVED INCOMING CALLS AND COORDINATED WITH STAFF TO FULFILL CUSTOMER REQUESTS
- INPUT CUSTOMER DATA INTO RESERVATION SYSTEMS
- COMPLETED END-OF-DAY REPORTING AND BALANCED REGISTERS TO MAINTAIN FINANCIAL ACCURACY
- BALANCED ACCOUNTS AND CONDUCTED NIGHTLY AUDITS TO MAINTAIN PCI COMPLIANCE AND REPORTING STANDARDS
- SUPERVISED DAILY OPERATIONS OF HOTEL FRONT DESK IN ABSENCE OF MANAGER.
BANK CLERK
TELLER • MID AMERICA BANK
Lake Ozark, MO
09.2022 - 08.2023
- Experience
- Adaptable professional who is dedicated, reliable, hardworking, team player, and eager to learn
- I have 18 plus years of customer service and 7 plus years of money handling
- Looking to apply my experience with a company that I can grow with
- SERVE CUSTOMERS BY MANAGING DOCUMENTS, INFORMATION, AND FINANCIAL TRANSACTIONS IN AN ORGANIZED, EFFICIENT, AND SECURE MANNER
- WORK WITH OTHER TELLERS AS A TEAM TO COMPLETE DAILY TASKS WHILE DEMONSTRATING RESPECT AND PROFESSIONALISM, BEING PROMPT, AND SUPPORTING MANAGEMENT AS NEEDED
- MAINTAINED CONFIDENTIALITY OF BANK RECORDS AND CLIENT INFORMATION
- CASHED CUSTOMER CHECKS, VERIFIED IDENTIFICATION AND CHECKED ACCOUNT
- BALANCES IN ACCORDANCE WITH BANK POLICY
- ORDERED CHECKS, PLACED STOP PAYMENT ORDERS AND CONDUCTED ADDITIONAL SPECIAL SERVICES FOR CUSTOMERS.
APPOINTMENT SCHEDULER
Marketizeit
Versailles, MO
06.2022 - 08.2022
- SCHEDULER
- MARKETIZEIT
- SCHEDULED AND CONFIRMED APPOINTMENTS FOR FUNERAL PRE-PLANNING
- CALLED NO SHOWS AND CANCELLATIONS TO RESCHEDULE
- PROVIDED EXCEPTIONAL CUSTOMER SERVICE THROUGH EFFECTIVE
- TELEPHONE COMMUNICATION AND FOLLOW-UPS
- RECORDED INFORMATION FROM POTENTIAL CUSTOMERS REGARDING SPECIFIC PRODUCT OR SERVICE NEEDS
- SHOWED EMPATHY DURING THE SENSITIVITY
Education
LESSON PLANNING
EARLY CHILDHOOD EDUCATION ORLANDO TECHNICAL COLLEGE
ORLANDO, FL06.2008
CERTIFIED NURSING ASSISTANT AND HOME HEALTH AID - undefined
CHASE LEARNING INSTITUTE
ORLANDO, FL08.2005
Medical Assistant
Occupational Associates
Medical Assistant
High Tech Institute
Orlando, FL06.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Skills
Phone Inquiries
Currency and Coin Counters
Customer Experience
Administrative Procedures
Night Deposit Transactions
Teller Transactions
Grammar
Customer Service
Call Center Operations
Credit Card Payment Processing
Active Listening
Critical Thinking
Filing
Customer Relations
Problem-Solving Ability
10-Key
Proofreading
Steam sterilization
Decontaminating surgical instruments
Instrument decontamination
Recording biologicals
Instrument sterilization
Sterilization techniques
Ultrasonic cleaning
Instrument inspection
Surgical kit assembly
Decontamination and sanitation
Tray preparation
Instrument cleaning and sterilization
Safe sharps disposal
Timeline
Sterile Processing Technician
Lakeland Regional Health
11.2025 - Current
BANK CLERK
TELLER • MID AMERICA BANK
09.2022 - 08.2023
APPOINTMENT SCHEDULER
Marketizeit
06.2022 - 08.2022
FRONT DESK AGENT • FRONT
The Lodge of Four Seasons
07.2021 - Current
LESSON PLANNING
EARLY CHILDHOOD EDUCATION ORLANDO TECHNICAL COLLEGE
CERTIFIED NURSING ASSISTANT AND HOME HEALTH AID - undefined
CHASE LEARNING INSTITUTE
Medical Assistant
Occupational Associates
Medical Assistant
High Tech Institute