Hi, I’m
Danielle Lea
Summerville,SC
Summary
Dedicated, patient, detail-oriented and self-motivated professional passionate about providing excellent service to clients. Works well under pressure with excellent time management skills. Adept at multitasking, both independently and as a member of a team. Compassionate employee who brings positivity and excitement to any task, motivating administrators and colleagues alike.
Overview
15
years of professional experience
Work History
Pixie Dust By Us
Travel Agent
02.2018 - Current
Job overview
- Associate for a travel agency that specializes in planning and reserving complete Disney, Universal Studios, and Cruise vacations
- Responsible for working with clients to fulfill travel requirements including tickets, lodging, meals, and special passes
- Responsible for marketing Pixie Dust by Us as a full-service, no-cost relationship with clients both in-person and online
- Completed College of Disney Knowledge and Universal Studios required training for 2018.
LuLaRoe By Dani Lea, LLC
Owner
10.2016 - 08.2018
Job overview
- Owner of a retail fashion business for both in-person and online clients
- Responsible for maintaining over 1,300 item inventory, sales fulfillment, client relations, and accounting
- Responsible for developing and maintaining a multiple platform marketing campaign to include hosting live videos for hundreds of clients.
Pentagon Federal Credit Union
Universal Service Representative
08.2013 - 01.2017
Job overview
- Responsible for member relations at three locations
- Responsible for processing member payments, deposits, withdrawals, and inquiries
- Responsible for daily balancing and reconciliation of teller drawer and bank vault
- Worked directly with the West Point Treasurer to process Cadet financial activities.
Alpine Access/American Express, Care Professional
04.2008 - 05.2012
Job overview
- Contract employee in a virtual home office
- Representative and first point of contact for card members
- Reconciled account balances, took payment requests, and account assistance
- Well-versed in the credit card industry and all of its applicable laws
- Earned Premier Service Award for 2009 as top CCP out of over 500 employees.
Education
Southern New Hampshire University
Bachelors in Arts from Sociology
University Overview
Magna cum Laude
Skills
- Client Needs Assessment
- Digital Marketing
- International and Domestic Travel
- Travel Research & Planning
- Online Systems
- Customer Database Management
- Issue and Complaint Resolution
- Policy and Procedure Compliance
- Data Confidentiality
- Administrative and Office Support
- Customer Relationship Management (CRM) Software
- Calm and Professional Under Pressure
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Agent
Pixie Dust By Us
02.2018 - Current
Owner
LuLaRoe By Dani Lea, LLC
10.2016 - 08.2018
Universal Service Representative
Pentagon Federal Credit Union
08.2013 - 01.2017
Alpine Access/American Express, Care Professional
04.2008 - 05.2012
Southern New Hampshire University
Bachelors in Arts from Sociology
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