Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Rollins

New Smyrna Beach,FL

Summary

Independent Travel Agent offering more than [Number] years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.

Overview

20
20
years of professional experience
1
1
Certification

Work History

TRAVEL AGENT

CRUISE BROTHERS
10.2021 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Collaborated with colleagues to create and promote special travel packages.
  • Updated and maintained customer databases to increase customer retention.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

OWNER

SELF EMPLOYED
01.2003 - 10.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Education

No Degree -

ORLANDO BARTENDING ACADEMY
Orlando, FL
03.2018

Associate of Arts - ART

Daytona State College
Daytona Beach, FL
01.1988

LICENSE - COSMOTOLOGY

INTERNATIONAL ACADEMY OF HAIR DESIGN
DAYTONA BEACH FLORIDA
01.1985

Skills

  • Collect Payments
  • Client Needs Assessment
  • Logistics Support
  • Cost Calculation
  • Travel Knowledge
  • Travel Insurance Sales
  • Accurate Documentation
  • Commission Tracking
  • Travel Destination Advice
  • Coordinate Tours
  • Ground Transportation Planning
  • Package Sales
  • Credit Card Payments
  • Client Retention Strategies
  • Book Transportation
  • Plan Trips
  • Client Loyalty and Retention
  • Cancellation Policies
  • International and Domestic Travel

Certification

CURRENT LEVELS OF TRAINING:

CARNIVAL CRUISE LINES CERTIFICATE/ DIAMOND LEVEL

VIRGIN VOYAGES CERTIFICATE/ FIRST MATES GOLD LEVEL

PRINCESS CRUISE LINES CERT/ COMMODORE LEVEL

CELEBERITY CRUISE LINES CERT/ FIVE STARS LEVEL

MSC CRUISE LINES/ MSC MASTERS LEVEL

Timeline

TRAVEL AGENT

CRUISE BROTHERS
10.2021 - Current

OWNER

SELF EMPLOYED
01.2003 - 10.2021

No Degree -

ORLANDO BARTENDING ACADEMY

Associate of Arts - ART

Daytona State College

LICENSE - COSMOTOLOGY

INTERNATIONAL ACADEMY OF HAIR DESIGN

Similar Profiles

CREATE PROFILE
Brenda Rollins