Nicolette Vergara
Westchester,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data entry position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Travel Agent
Self Employed
10.2015 - Current
- Arranged travel accommodations for groups, couples, and special needs clients.
- Provided customers with best deals and well-researched travel options.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Exam Proctor
IO Solutions
08.2014 - Current
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Validated appropriate identification to allow admission to testing area.
- Maintained secure and positive environment conducive to testing.
Private Nanny
Self-Employed
01.2011 - 06.2014
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with light housekeeping duties as well as running errands.
- Engaged with children on individual basis to build positive relationships.
- Monitored children's play activities to verify safety.
- Transported children to and from activities using personal or family vehicle.
Education
No Degree - Early Childhood Education
Triton College
River Grove, ILHigh School Diploma -
Nazareth Academy
La Grange, IL05.2003
Skills
- Logistics Support
- Cancellation Policies
- Domestic Travel
- Collect Payments
- Commission Tracking
- Credit Card Payments
- Accurate Documentation
- Itineraries
- Client Loyalty and Retention
Timeline
Travel Agent
Self Employed
10.2015 - Current
Exam Proctor
IO Solutions
08.2014 - Current
Private Nanny
Self-Employed
01.2011 - 06.2014
No Degree - Early Childhood Education
Triton College
High School Diploma -
Nazareth Academy
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