Danielle Leon
Highlands Ranch,CO
Summary
Versatile professional with extensive experience in animal care, medical assistance, customer service, and educational support. Demonstrates strong multitasking abilities and effective communication skills, ensuring safety and well-being for both individuals and animals. Proven track record of reliability and adaptability, with a commitment to contributing to team success and organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Operations
Amazon
Littleton, CO
01.2024 - Current
- Deliver excellent customer support using proven engagement strategies
- Maintain physical safety and quality standards on-site
- Adapt quickly in a fast-changing and flexible work environment
- Contribute to ongoing development of best practices
- Remote
Substitute Educational Assistant
Douglas County School District – Arrowwood Elementary
Highlands Ranch, CO
01.2024 - Current
- Support students with special needs, ensuring inclusive classroom experiences
- Assist teachers with administrative tasks and classroom management
- Supervise students during recess and uphold safety protocols
- Help manage behavior and de-escalate tense situations
Medical Assistant & Office Manager
Peak Surgical and Wound Care
Centennial, CO
01.2019 - 01.2022
- Collected patient histories, vitals, and administered medications
- Scheduled appointments and surgical procedures, verified insurance
- Handled emails, calls, and walk-in inquiries professionally
- Maintained direct communication with the clinic’s surgeon/owner
Animal Care Technician
4 Paws 4 Life Animal Rescue
Sedalia, CO
01.2018 - 01.2019
- Provided care for rescue and boarding animals, including those in isolation
- Administered medication and maintained medical records
- Cleaned and sanitized animal living spaces
- Monitored animal behavior and reported health concerns
Installation Service Specialist, Merchandiser, and Delivery Driver
O’Reilly Auto Parts
Littleton, CO
01.2013 - 01.2018
- Managed inventory and located parts using internal systems
- Handled customer service inquiries both in person and over the phone
- Processed shipments, orders, and ensured timely delivery of parts
- Handled cash and assisted with in-store merchandising
Education
Medical Assistant Diploma - Medical Assisting
Concord Career College
Aurora, CO06-2007
High School Diploma -
Colorado's Finest School of Choice
Englewood, CO05-2006
Skills
- Animal handling & care
- Medical assisting & front office management
- Customer service & conflict resolution
- Microsoft Windows & macOS
- Email, phone systems, and basic office software
- Classroom and student support
- Organization and time management
- Attention to detail
- Dependable and responsible
- Problem-solving
- Multitasking Abilities
- Excellent communication
Certification
- CPR (expired)
- Bloodborne Pathogens (BBP)
- Amazon CXO Ambassador Trainer
Timeline
Customer Experience Operations
Amazon
01.2024 - Current
Substitute Educational Assistant
Douglas County School District – Arrowwood Elementary
01.2024 - Current
Medical Assistant & Office Manager
Peak Surgical and Wound Care
01.2019 - 01.2022
Animal Care Technician
4 Paws 4 Life Animal Rescue
01.2018 - 01.2019
Installation Service Specialist, Merchandiser, and Delivery Driver
O’Reilly Auto Parts
01.2013 - 01.2018
Medical Assistant Diploma - Medical Assisting
Concord Career College
High School Diploma -
Colorado's Finest School of Choice