DANIELLE GEIGLE, LMHC/LPCC, PhD
Whitingham VT,VT
Summary
Accomplished clinical mental health supervisor with extensive experience in crisis intervention and risk assessment within emergency psychiatric settings. Proven track record in enhancing team performance, ensuring regulatory compliance via quality assurance, and improving patient care processes. Expertise in supportive clinical training and supervision that fosters team development and supports optimal patient outcomes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Clinical Supervisor
Beth Israel Lahey Health
11.2024 - Current
- Supervised team of 5-10 employees in daily clinical operations, ensuring efficient delivery of patient care across 11 Emergency Department's within the BILH hospital system
- Provided live case consultation to emergency services for licensed and unlicensed BH clinicians (LISW/LSW, LMHC, PhD) conducting mental health evaluations.
- Collaborated with clinicians to assess risk and determine appropriate care levels for patients with diverse and complex psychiatric concerns.
- Conducted bed searches and placed clinical referrals for various levels of care including community crisis stabilization, detoxification services, and inpatient psychiatric care.
- Provided crisis intervention services in collaboration with interdisciplinary care team during critical situations.
- Developed individualized treatment and crisis alert plans for clients based on their needs and preferences.
- Coordinated interdisciplinary communication among healthcare team members to address and resolve patient care issues.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Monitored compliance with the BH emergency services program guidelines and policies.
- Ensured patient care met organizational standards through adherence to best practices.
- Provided direct supervision of clinical staff including training and clinical skill development of clinicians.
- Assisted in managing the performance of assigned staff while addressing performance-related issues.
988 Supervisor
Crisis Connections
06.2024 - 11.2024
- Directed and supervised a team of 10-15 licensed and unlicensed BH clinicians in daily clinical operations.
- Provided live consultation and clinical supervision to clinicians answering calls/texts received by 988 lifeline.
- Supervised crisis intervention team, ensuring immediate support for individuals in distress.
- Provided ongoing training in call-handling skills and crisis intervention, ensuring adherence to agency, state, and 988 policies.
- Evaluated staff performance and provided constructive feedback to enhance professional development.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity and delivered constructive feedback to enhance team performance.
- Maintained accurate records of employee performance, attendance, and progressive disciplinary actions.
- Trained and mentored new employees to ensure skill development.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Quality Evaluator, Mass Behavioral Health Helpline
Carelon Behavioral Health
12.2022 - 05.2024
- Monitored and evaluated phone/text interactions for approximately 40 licensed and non-licensed crisis intervention team professionals responsible for providing immediate support to individuals in distress.
- Acted as the subject matter expert in clinical and non-clinical standards, MBHP policies and procedures, HMC software, and call processes.
- Facilitated training sessions on quality evaluation processes for staff members.
- Evaluated interactions for these major areas: safety, clinical effectiveness, productivity and customer service.
- Identified non-conformance areas and proposed actionable solutions.
- Delivered feedback to program staff to enhance performance and support clinical skills development.
- Mentored new evaluators on best practices and evaluation techniques.
- Ensured each BH professional met standard performance criteria and ensured associates were moving program participants toward desired levels of engagement or enrollment, program retention and positive clinical outcomes (i.e.). disposition planning).
- Analyzed monitoring results to identify trends and provided recommendations to operations management and learning and development.
Contractor for Federal Occupational Health Employee Assistance Program Consultant
Magellan Health Services
Maryland Heights, MO
07.2022 - 12.2022
- Conducted behavioral health assessments via telephone, facilitating timely referrals to appropriate care levels.
- Provided consultation on workplace issues for employees and supervisors.
- Conducted crisis assessments and provided intervention support.
- Delivered information and referrals to community resources when needed.
- Participated in initiatives aimed at enhancing performance excellence and workplace culture.
- Supported team members through active participation in team-building activities.
- Showed willingness to adjust work tasks and hours to support team and member needs. in job duties and schedules to better serve members.
- Identified operational problems and coordinated continuous improvement initiatives to enhance program effectiveness.
Co-response Clinician; Clinical Supervisor
Clinical Support Options, Inc.
Greenfield, MA
08.2021 - 06.2022
- Supervised team of 15-20 employees to ensure effective daily clinical operations and high-quality patient care.
- Provided live case consultation to licensed and unlicensed clinicians (LISW/LSW, LMHC, PhD) conducting mental health evaluations and providing crisis intervention via telephone and in the community, across varying levels of care.
- Collaborated with licensed clinicians to assess risk and determine appropriate care levels for patients in crisis, enhancing patient safety and treatment outcomes.
- Reviewed mental health documentation for accuracy, including evaluations, discharge plans, and progress notes.
- Actively participate in 911-emergency calls with partnering police departments and accompany first-responding officers (i.e.). Community Resource Officers) to mental health crisis calls, including substance use/overdoses and domestic violence/abuse situations
- Conduct risk assessment, perform crisis intervention, and provide psychoeducation to individuals and families who encounter the co-response team
- Determine disposition regarding inpatient hospitalization, IOP/OP, and other special treatment programs and facilitate referrals
- Followed up with individuals and families from initial intervention.
- Represent the co-response program in a professional manner at community events
- Maintain community linkage with law enforcement and other community agencies by engaging in case consultation, identifying potential areas for program development and reviewing numerical data indicating program effectiveness
- Maintain necessary documentation, data entry, and records in accordance with program requirements
- Provide supervision and consultation to crisis clinicians and participate in the provision of cross-training for law enforcement and crisis team staff
Assistant Professor; Practicum/Internship Supervisor
Springfield College
Springfield, MA
08.2017 - 07.2021
- Instructed graduate-level counseling courses on theories, interviewing techniques, diagnosis, assessment, psychopharmacology, and ethical practices.
- Developed and supervised experiential learning experiences for 60-80 master's and doctoral counseling students providing counseling to undergraduate peers.
- Supervised counseling students during practicum and internship fieldwork, enhancing their practical skills and professional readiness.
- Designed and implemented curriculum for undergraduate and graduate counseling courses, fostering comprehensive understanding of core concepts and practices.
- Created lesson plans and developed instructional materials covering required topics and learning objectives
- Participated on the inclusive pedagogy task force to enhance undergraduate curriculum for diversity and inclusion at Springfield College.
- Received Davis Educational Grant to improve faculty assessment of student learning outcomes.
- Conducted research, published professionally, and presented at local, state, and national workshops and conferences.
- Ensured compliance with CACREP standards through program handbook development, course syllabus revisions, and performance evaluations.
- Led quality improvement initiatives to ensure compliance with CACREP standards through development of program handbook, revision of course syllabi, alignment of fieldwork requirements, and performance evaluations.
- Interviewed incoming student applicants, advised currently enrolled students, and prepared students for licensure and career exploration after graduation.
- Serve as Master's Thesis and Doctoral Dissertation Committee Member
- Supported students in navigating educational pathways and career options on academic pathways and career opportunities in education.
Crisis Counselor; Emergency Department
Nationwide Children's Hospital
Columbus, OH
12.2014 - 09.2016
- Assessed and evaluated children in the emergency department for psychiatric issues, including behavioral concerns and suicidality.
- Collaborated with colleagues and medical staff to assess and determine appropriate levels of care and required services, enhancing patient outcomes.
- Effectively coordinated client treatment including discharge/safety planning, inpatient hospitalization, IOP, and/or referral for community mental health services
- Facilitated meetings with clients and families to co-create measurable treatment goals and objectives, ensuring alignment with client needs.
- Implemented crisis intervention techniques ethically, focusing on prevention and de-escalation strategies.
- Maintained up-to-date knowledge of psychopharmacology relevant to pediatric behavioral healthcare.
- Coordinated comprehensive client treatment plans, streamlining discharge planning and referrals to community services for smoother transitions.
- Engaged in direct supervision and provided constructive feedback through peer review.
Social Worker 2, Circleville Juvenile Correctional Facility
Ohio DYS – Circleville Juvenile Correctional Facility
Circleville, OH
06.2013 - 02.2014
- Provided individual and group counseling for adjudicated youth in clinical mental health, substance abuse, trauma, and sex offender programming.
- Conducted biopsychological assessments and developed treatment plans with youth and families for community reintegration.
- Monitored behavioral progress and adjusted treatment plans to enhance individual youth development.
- Provided crisis intervention support during high-stress incidents or conflicts.
- Participated in multi-disciplinary team meetings to assess youth progress and address evolving needs.
- Advocated for youth rights within the facility and during court proceedings to promote fair treatment and access to resources.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Maintained regular communication with unit staff, court officials, parole officers, and medical personnel to ensure coordinated care.
- Documented all activities to meet state agency requirements and professional licensing standards.
- Recruited member of the critical incident stress management team to enhance response strategies within correctional facilities.
- Contributed to cultural assessment subcommittee by analyzing and presenting research on employee victimization for state administration.
Community Mental Health Counselor
Worthington Center Management, Inc.
Belpre, OH
02.2010 - 10.2010
- Provided individual therapy for children, adolescents, and adults with mental illness in the clinical mental health outpatient setting
- Conducted initial intake assessments and diagnostic testing for new clientele to accurately identify mental health disorders
- Collaborated with community mental health professionals to facilitate client referrals and enhance access to comprehensive care.
- Worked with a comprehensive team of psychologists, therapists, nurses, and psychiatrists in order to provide each client with holistic care
- Created individualized treatment plans and ensured timely, efficient documentation to support client progress and care continuity
Education
Doctor of Philosophy - Counselor Education
Ohio University
Dr Athens, OH05-2017
Master's Degree - Clinical Mental Health Counseling and Vocational Rehabilitation Counseling
Ohio University
Dr Athens, OH06-2010
Bachelor's degree of Arts and Sciences - Psychology
Ohio University
Dr Athens, OH03-2006
Skills
- Crisis intervention
- Suicide risk assessment
- Diagnostic assessment
- Treatment planning
- Clinical training & supervision
- Psychopharmacology
- Clinical quality improvement
- Documentation requirements
- Electronic health records
- Multidisciplinary team collaboration
- Therapeutic intervention
- Performance management
- Clinical program management
- Staff scheduling
- Team building
Certification
- Licensed Mental Health Counselor (LMHC) in the Commonwealth of Massachusetts (#312779)
Licensed Mental Health Professional (LCMHC) in Vermont (068.0136744)
Licensed Professional Clinical Licensure (LPCC) in Ohio (E.2404501)
Lean Six Sigma Certification Yellow Belt certified, Green Belt certification (in-progress)
Timeline
Clinical Supervisor
Beth Israel Lahey Health
11.2024 - Current
988 Supervisor
Crisis Connections
06.2024 - 11.2024
Quality Evaluator, Mass Behavioral Health Helpline
Carelon Behavioral Health
12.2022 - 05.2024
Contractor for Federal Occupational Health Employee Assistance Program Consultant
Magellan Health Services
07.2022 - 12.2022
Co-response Clinician; Clinical Supervisor
Clinical Support Options, Inc.
08.2021 - 06.2022
Assistant Professor; Practicum/Internship Supervisor
Springfield College
08.2017 - 07.2021
Crisis Counselor; Emergency Department
Nationwide Children's Hospital
12.2014 - 09.2016
Social Worker 2, Circleville Juvenile Correctional Facility
Ohio DYS – Circleville Juvenile Correctional Facility
06.2013 - 02.2014
Community Mental Health Counselor
Worthington Center Management, Inc.
02.2010 - 10.2010
Doctor of Philosophy - Counselor Education
Ohio University
Master's Degree - Clinical Mental Health Counseling and Vocational Rehabilitation Counseling
Ohio University
Bachelor's degree of Arts and Sciences - Psychology
Ohio University