Danielle L. Huff

Jovie - Nanny

Seattle, WA • 03/2025 - Current

· Supervised daily activities, ensuring safety and well-being of children.

· Developed engaging educational and recreational activities tailored to children's interests.

· Managed schedules, coordinating meals, playtime, and rest periods effectively.

· Fostered communication with parents regarding children's progress and behavioral development.

Smith Family - Nanny- 6 Month Old

Seattle, WA • 02/2024 - 02/2025

· Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.

· Streamlined household tasks, contributing to a more organized living environment for families served.

· Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

· Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.

· Developed and implemented age-appropriate curriculum fostering cognitive and social development and ensured supplies were in stock and supplied at all times.

· Led classroom management strategies ensuring a safe, engaging learning environment for children.

· Mentored and trained new teachers on best practices in early childhood education and developmental milestones. Committed to continuous improvement through ongoing professional development workshops, seminars, webinars, or other training programs relevant to early childhood education best practices.

· Collaborated with parents to create individualized learning plans addressing children's unique needs and strengths.

• Relocated to Arizona where I spearheaded Amica's pilot Flex Team, licensed in 25 states to provide multi-jurisdictional underwriting expertise. Developed and launched a 2-month training program, preparing 8 junior underwriters to pass state licensing exams with a 95% success rate, and standardized training processes that reduced onboarding time by 30%.
• Championed ongoing education efforts by organizing seminars, workshops, or webinars to stay current on industry trends and advancements.
• Proactively identified areas for process improvement within the department, implementing changes that led to increased efficiency across teams.
• Conducted regular performance reviews for team members, fostering professional growth and promoting a culture of continuous improvement.
• Collaborated with sales teams to drive profitable growth and maintain strong relationships with key clients.

• Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
• Mentored junior underwriters, fostering their professional growth and enhancing team performance.
• Streamlined underwriting processes for increased efficiency and faster turnaround times.
• Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.

• Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
• Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
• Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
• Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.

• Resolved customer inquiries through effective communication and active listening.
• Assisted in training new team members on company policies and customer service protocols.
• Evaluated customer feedback to identify areas for service improvement and implement changes.
• Collaborated with cross-functional teams to address customer issues and enhance service delivery.
• Developed and maintained knowledge of products to provide accurate information to customers.
• Managed escalated complaints by employing conflict resolution strategies to ensure customer satisfaction.