Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Lipscomb

Dry Ridge,KY

Summary

Proven to excel in high-pressure environments, I leveraged critical thinking and interpersonal skills at Citibank to enhance customer retention and exceed service standards. My background in education, notably with Bengal Tots 24-7 Learning Center, underscores my capability in relationship building and conflict resolution, driving positive outcomes in diverse settings.

Overview

9
9
years of professional experience

Work History

Teacher

Bengal Tots 24-7 Learning Center
03.2024 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Supported student physical, mental, and social development using classroom games and activities.

Customer Service Representative

Staffmark Temp Agency
09.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Teacher

Goddard School
02.2017 - 06.2019
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Incorporated multiple types of teaching strategies into classroom.

Customer Service Representative

Citibank
11.2015 - 02.2017
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

GED -

Boone County Adult Education
Florence, KY

Skills

  • Critical Thinking
  • Growth Mindset
  • Relationship Building
  • Interpersonal and Social Skills
  • Conflict Resolution

Timeline

Teacher

Bengal Tots 24-7 Learning Center
03.2024 - Current

Customer Service Representative

Staffmark Temp Agency
09.2021 - 09.2022

Teacher

Goddard School
02.2017 - 06.2019

Customer Service Representative

Citibank
11.2015 - 02.2017

GED -

Boone County Adult Education
Danielle Lipscomb