Danielle L. Miles

Luxury retail leader and brand ambassador with deep experience at CHANEL and MAC in high traffic, prestige environments. Proven ability to coach leaders, elevate client experience, and exceed performance targets. Comfortable in complexity and ambiguity, builds an inclusive, feedback driven culture, and represents the brand in the market through community involvement, partnerships, and seasonal events. Currently Boutique Director at CHANEL in The Woodlands and prepared to lead the Neiman Marcus Houston boutique to exceed defined goals.

• Luxury Brand Management
• Coursera
• Client Relationship Management and Clienteling
• Diversity, Equity, and Inclusion in the Workplace
• Financial Management for Retail Leaders
• Leadership and People Development

• Increased repeat client engagement at CHANEL by launching targeted outreach, private appointments, and post-event follow-up that strengthened loyalty and conversion.
• Developed and promoted top talent, advancing multiple team members into leadership roles through structured coaching, succession planning, and performance development.
• Drove operational excellence by authoring an OPS Essentials guide and introducing streamlined communication tools, raising efficiency and consistency across boutiques.

• Luxury clienteling and VIP experience
• Leadership development and coaching
• Business goals, KPIs, and continuous improvement
• Community partnerships and market activations
• Recruitment, onboarding, and retention
• Event strategy and execution
• Boutique image, visual standards, and operations
• Inventory flow, allocation, and loss prevention discipline

• These bullets reflect the Neiman Marcus benchmark duties you shared and demonstrate capability from Danielle’s Chanel and MAC work.
• Managed sales, recruitment, events, and daily operations for a multi million dollar beauty business.
• Exceeded beauty event goals in peak seasons and delivered strong total event volume ahead of trend.
• Grew single event attendance through RSVP strategy and targeted outreach that converted to sales.
• Recruited, assessed, and hired skincare specialists and makeup artists with high first year retention.
• Prepared seasonal strategy presentations for leadership summarizing KPIs and actions to improve trend.
• Partnered with merchant teams to monitor inventory levels, secure launch allocations, and execute transfers to protect sell through.
• Coordinated space and location adjustments during brand edits or new brand introductions, working with visual and store planning on floor templates and shop installs.
• Published floor plans and ensured on time execution by vendors, visual teams, and store leaders.
• Produced weekly recaps for leadership on sales, margin, inventory, and sell through by vendor and classification.

• Flexible schedule with ability to work late nights, weekends, and holidays.
• In store leader focused on coaching, brand image, and elevated client service to drive results.