Danielle Lovejoy
Buffalo,NY
Summary
Experienced government employee with over 14 years of experience in working with the public . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Social Welfare Examiner
Tompkins County Department Of Human Services
09.2017 - 03.2024
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Managed caseload of 430 applicants, consistently reviewing income eligibility via statewide verification system.
- Reported findings of fraud investigations to appropriate state agencies and officials.
- Worked with clients and their families in person and over phone.
Administrative Assistant
Tompkins County Department Of Human Services
02.2008 - 09.2017
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Candor High School
Candor, NY06.2002
Skills
- Decision-Making
- Planning and Coordination
- Excellent Communication
- Organization and Time Management
- Organizing Mail
- Information security
- Meeting arrangements
- Documentation and reporting
- Office management
- Customer and client relations
- Records management
- Multi-line Telephone Systems
- Proficient in Microsoft programs
Timeline
Social Welfare Examiner
Tompkins County Department Of Human Services
09.2017 - 03.2024
Administrative Assistant
Tompkins County Department Of Human Services
02.2008 - 09.2017
High School Diploma -
Candor High School