Danielle Lowe
Logan,UT
Summary
Results-driven Client Success professional with eighteen years of progressive experience across various sectors, including multifamily, student, retail, and military utility management. Expertise in cultivating high-value client relationships, spearheading process improvements, ensuring compliance, and delivering comprehensive audit support. Seeking a senior role to leverage extensive knowledge in client retention and team mentorship, fostering operational excellence and driving organizational success. Passionate about enhancing client satisfaction and optimizing service delivery through strategic initiatives.
Overview
14
14
years of professional experience
Work History
Utility Consultant
Freelance
Logan, UT
07.2025 - Current
- Analyzed market trends to provide actionable insights for client decision-making processes.
- Conducted risk assessments to develop strategic frameworks addressing potential challenges for clients.
Licensed Insurance/Field Agent
Family Heritage-Globe Life, UT
Northern, UT
09.2024 - 06.2025
- Conducted research to identify and engage potential clients through targeted outreach.
- Facilitated consultative discussions to uncover client needs and deliver customized value-added solutions.
Executive Lead
Residence Billing Services, Salt Lake City, UT
Salt Lake City, UT
12.2023 - 08.2024
- Cultivated strategic partnerships with top-tier vendors to optimize billing, such as sub-metering solutions.
- Directed comprehensive property onboarding lifecycle, ensuring effective billing implementation and strict regulatory compliance.
- Executed quality control assessments on over 100 properties monthly.
Implementation Manager
RealPage/SimpleBills, Waco, TX
Waco, TX
05.2021 - 12.2023
- Oversaw a team of 8 to 12 professionals across the United States and the Philippines. Led the onboarding process for new student properties onto the billing platform.
- Managed contracts pipeline and generated activity reports to enhance sales tracking.
National Account Manager
Conservice The Utility Experts, River Heights, UT
River Heights, UT
01.2018 - 02.2021
- Managed client relations for 4 to 6 multi-family management portfolios.
- Analyzed portfolio performance every 6 months to develop success plans, increase revenue, and ensure compliance.
Vice President of New Accounts Department
Conservice The Utility Experts
River Heights, UT
07.2016 - 12.2017
- Spearheaded establishment of new accounts setup department, transitioning from sub-team to independent unit.
- Expanded team size from 15 to 45 employees by establishing a new leadership hierarchy and implementing specialized training programs.
- Directed operational strategies to enhance service delivery and customer satisfaction.
Sr. Team Lead of New Accounts Department
Conservice The Utility Experts
River Heights, UT
07.2012 - 07.2016
- Directed four teams in the onboarding of properties for billing services.
- Established six supplementary roles to improve operational efficiency and timeliness.
- Orchestrated communication between sales account management and operations to enhance pipeline management efficiency.
Team Lead of New Accounts Department
Conservice The Utility Experts
River Heights, UT
12.2011 - 07.2012
- Directed a team of six setup specialists to streamline property onboarding processes for billing services.
- Enhanced operational efficiency by conducting strategic audits of workload assignment setups.
- Oversaw execution of utility management processes, enhancing client satisfaction across 200+ properties monthly.
- Mentored junior staff, enhancing their skills in utility analysis and customer relationship management.
Education
High School Diploma -
Eisenhower High School
Lawton, OK12-1995
Skills
- Proficient in Microsoft Office
- Salesforce
- Google Workspace
- Improving Operational Efficiency
- Cross -functional Communication & Collaboration
- Client Onboarding
- Document Management
- Customer Relations
- Data analytics
- Detailed
- Contract Processing
- Payroll
- Benefits
- Initiative-taking
- Conflict Management
- Team Development
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Timeline
Utility Consultant
Freelance
07.2025 - Current
Licensed Insurance/Field Agent
Family Heritage-Globe Life, UT
09.2024 - 06.2025
Executive Lead
Residence Billing Services, Salt Lake City, UT
12.2023 - 08.2024
Implementation Manager
RealPage/SimpleBills, Waco, TX
05.2021 - 12.2023
National Account Manager
Conservice The Utility Experts, River Heights, UT
01.2018 - 02.2021
Vice President of New Accounts Department
Conservice The Utility Experts
07.2016 - 12.2017
Sr. Team Lead of New Accounts Department
Conservice The Utility Experts
07.2012 - 07.2016
Team Lead of New Accounts Department
Conservice The Utility Experts
12.2011 - 07.2012
High School Diploma -
Eisenhower High School