Danielle MacDonald

Clinical expert in orthopedic surgery and product knowledge for all of the Mitek Sports Medicine portfolio including implants, disposable, instrumentation and capital providing guidance for surgeons and surgical staff

• Provides exceptional customer service, addressing any surgeon or facilities needs such as in-services for SPD and OR staff and inventory management
• Continual support in sales objectives, covers cases, and manages billing/purchase orders to improve sales outcomes and hit territory quota
• Manages a consistent pipeline of prospects by regularly updating CRM system with a specific focus on NPIs
• Develops and implements sales strategies to increase territory growth and maximize sales opportunities such as setting up local labs, attending ProfEd events and regular consultations with surgeons
• Builds and maintains strong relationships with customers

• Traveled between territories to provide the highest clinical knowledge of Mitek Sports Medicines product portfolio to hospitals, surgeons and OR staff in order to assist teams in reaching sales goals
• Provided proper equipment and products on a case to case basis while guiding the surgeon throughout the procedure
• Assisted team in retaining existing customers and supported product conversations with new customers
• Participated in cadaver labs and training to master the use of equipment and products with customers
• Maintained positive relationships with accounts and surgeons

• Performed daily sterilization and organization of proper instruments and equipment for outpatient orthopedic surgery and pain management procedures
• Collected contaminated surgical instruments and medical deceives, manually cleaning to disinfect, prepare and package supplies for sterilization
• Performed repair procedures on damaged instruments and sourced replacements from approved vendors
• Maintained the daily steam sterilization record keeping sheet, generator log, equipment maintenance and inventory requirements
• Assisted in surgical procedures, ensuring proper setup, operation, and disassembly of specialized instruments