Danielle MacDonald

* Coordinated appointment scheduling through comprehensive pre-screening and client information collection.

*Resolved insurance inquiries and claims issues by troubleshooting calls and walk-ins.

*Filed claims for life insurance, cancer benefits, hospital indemnity, and Medicare products in a timely manner.

*Prepared documentation by investigating Medicare claim balances to expedite resolution.

*Utilized knowledge of Medicare programs, including supplements, and Advantage plans..

*Managed calendar for Vice President, ensuring follow-up on unsigned prospects.

*Oversaw messaging channels to promptly address inquiries regarding appointments and questions.

• Processed departmental expenditure reimbursement claims for purchases and travel related to the job.
• Assisted in Events Coordination for staff physicians
• Helped set up orders for new computer equipment through on site Campus bookstore

• Prepare patient charts for admissions.
• Entered orders for labs, radiology exams, and patient diets to streamline healthcare operations.
• Transcribed patient charts accurately, ensuring proper documentation for medical records.
• Handled all incoming departmental calls from family members, physicians, and all departments in-house.
• Also responsible for assisting in medical equipment, blood, and plasma product pickup, as well as assisting in patient transport to and from tests.