Danielle Madu
Clarksville,TN
Summary
Disability examiner with great supervisor skills, seeks opportunity to implement customer service, critical thinking, and time management.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Disability Examiner
Disability Determination Services
09.2023 - Current
- Expedited decision-making process for disability claims by effectively managing a high-volume caseload under strict deadlines.
- Handled sensitive personal information with discretion while adhering to strict confidentiality guidelines set forth by the Social Security Administration.
- Maintained contact with claimants and attorneys to determine claim status.
- Organized, planned and documented materials for disability claims.
- Assisted claimants in understanding their rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
Correctional Officer
Tennessee Department Of Corrections
07.2019 - 09.2023
- Enforce rules and keep order
- Conduct searches for contraband items
- Monitor and Supervise Inmate Activities in All Areas of Facility
- Inspect Facilities to Make Sure They Meet Standards
- Prepare Reports on Inmate Conduct
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Inventory Clerk
Quanta Computer
01.2015 - 07.2019
- Forklift certified
- Process the SAP parts and package the product for shipping
- Utilized FedEx and UPS screens to make sure the tracking numbers are accurate prior to shipping
- Preventing wrongs parts from being shipped out to customers
- Communicate with management via emails
- Supported management and other team members during physical inventory planning activities.
- Identified obsolete parts and made arrangements for removal from inventory.
- Used critical thinking and data analysis to continually improve inventory strategies.
- Inspected incoming materials for damage.
- Entered information into system to update status reports.
- Performed inventory cycle counting and identified discrepancies.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Trained new hires on proper inventory protocols, ensuring consistent adherence to established procedures across all staff members.
Security Guard
First Choice Security
08.2018 - 03.2019
- Patrol property to ensure security and safety of residents, visitors, and property
- Monitor the equipment
- Check ID verification
- Oral and written communication skills
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
Education
Bachelor of Science - Criminal Justice
Hussian College
Clarksville, TN09.2022
Associate of Applied Science - Criminal Justice
Daymar College
Murfreesboro, TN03.2019
Skills
- Customer Service
- Organizational Skills
- Report Writing
- Eye for Detail
- Patrol
- Observation
- CCTV Monitoring
- Excel
- Inmate Rights
- First Aid and CPR Certified
- Behavioral Disorders Familiarity
- Non-Violent Intervention
- Firearms Training
- Head Counts
- Contraband Searching
- Inmate Supervision
- Disciplinary Actions
- Incident Reporting
- Corrections
- MS Office
- Records Review
- Interpret Medical Records
- Claims Evaluation
- Claims Processing
- Disability Determination
- Computer Skills
- First Aid/CPR
- Conflict Resolution
Timeline
Disability Examiner
Disability Determination Services
09.2023 - Current
Correctional Officer
Tennessee Department Of Corrections
07.2019 - 09.2023
Security Guard
First Choice Security
08.2018 - 03.2019
Inventory Clerk
Quanta Computer
01.2015 - 07.2019
Bachelor of Science - Criminal Justice
Hussian College
Associate of Applied Science - Criminal Justice
Daymar College
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