Danielle Maragos
Frontier Behavioral Health
Spokane,WA
1
Certification
25
years of professional experience
Dedicated behavioral health professional with a strong background in crisis management, stabilization and interpersonal skills. Experienced in mentoring staff, conducting risk assessments, and facilitating peer meetings. Aiming to enhance client support and care coordination through effective teamwork.
Work History
Certified Peer Support Specialist
2 Years 11 Months- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Provided Stabilization support to Children, Youth and Families experiencing a mental health crisis.
- Reevaluation of Risk Assessments and Safety Plans
- Provided Supportive listening and connection to community resources.
- Created a workflow for company policy on reframing language in peer documentation and the expectations of peer introduction.
- Facilitated a monthly crisis peer meeting.
- Provided company transportation to medical facilities.
- Created care plans for client for continuity of care.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assisted clients in exploring feelings and understanding behaviors.
Lead Behavioral Health Technician
7 Months- Mentor and train new staff on best practices in patient care and safety procedures.
- Conducted daily house check-ins to ensure client safety and compliance.
- Collected daily Urinalyses and Breathalyzer's from current client/patients.
- Facilitated transportation for clients to attend meetings.
- Traveled local and long distance to bring client's to the company facility.
Agent/Dispatcher
1 Year 3 Months- Managed inbound and outbound communications to ensure timely client responses.
- Implemented quality assurance measures to maintain high standards of customer interaction.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Front Desk Receptionist Volunteer
5 Months- Managed incoming calls, routing inquiries to appropriate staff members efficiently.
- Conducted intakes for clients to have access to services and support
- Implemented improved check-in processes, enhancing overall visitor experience.
- Consistently managed time effectively to ensure that all tasks were completed within scheduled deadlines.
- Developed strong rapport with clients through consistent friendly interactions at the reception area.
- Enhanced customer satisfaction by promptly greeting visitors and accurately directing them to appropriate departments.
- Maintained a clean and professional front desk area, ensuring a welcoming environment for clients and visitors.
Web.com
4 Years- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with clients effectively to build rapport and lasting relationships
- Worked directly with clients in choosing a web based platform to promote their business.
- Promoted Google, Vista Print and Constant contact to clients as a tool to utilize for exposure to their website.
- Quality assurance.
Financial Consultant
2 Years- Built strong relationships with clients through consistent communication and exceptional customer service.
- Assisted clients in achieving a lower Annual Percentage Rate on their existing credit cards.
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on financial topics and best practices.
Education
GED
Skills
Mental health awareness
Problem-solving skills
Leadership skills
Behavioral health
Rapport building
Family assistance
Trauma-informed care
Interpersonal skills
Crisis intervention
Suicide prevention
Crisis management
Certification
- Certified Peer Support Specialist
- Motivational Interviewing
- Crisis Intervention Specialist II
- Mental Health First Aid
- Adult and Children CPR Certified
- Columbia Suicide Risk Assessment
- Implicate Bias
- Cultural Competency
- Trauma Informed
- Crisis Awareness and Communication in Peer Support
- Supervision of Peers
- Assist
Timeline
Certified Peer Support Specialist
Frontier Behavioral Health
08.2023 - CurrentRead More
Lead Behavioral Health Technician
Royal Life Centers
01.2023 - 08.2023Read More
Agent/Dispatcher
Sound Telecom
08.2021 - 11.2022Read More
Front Desk Receptionist Volunteer
Peer Spokane
06.2021 - 11.2021Read More
Web.com
Sales
01.2004 - 01.2008Read More
Financial Consultant
DSI Financial
01.2002 - 01.2004Read More
Spokane Community College Adult Basic Education
GED
Read More